[Client Success Story] Chroma Hospitality’s Focus on Guest Satisfaction.

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    An Introduction To Online Feedback Best Practice Guide

    An Introduction to Online Feedback

    by Laura Badiu February 25, 2019 1:30 pm Best Practices

    Online reputation management is a relatively simple concept that refers to the overall tactics and strategies used when managing a hotel’s online image

    Read the full story

    Other Best Practices

    This guide provides hoteliers an easy-to-follow structure and has examples of positive reviews and responses. It also includes suggestions on how to make your response strategy more effective by using our TrustYou platform.

    How to Respond to Positive Reviews

    Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank you, you may turn a one-time satisfied customer into a returning, delighted guest.

    How To Respond To Negative Reviews

    How to Respond to Negative Reviews

    This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.

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