As worldwide industry leaders, Accor and TrustYou are partners in elevating the experience of life through hospitality. TrustYou data provides insights into traveller trends. Contactless communications tools support Accor with placing people at the heart of everything. In 2021, 192 Accor hotels participated in a product pilot to test TrustYou Live Experience solutions, designed to enable limitless experiences that extend beyond hotel walls.
Other Customer Stories
Lindner Hotels Increases Survey Response and Optimizes the Guest Experience
Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow them to further personalize guest communication.
Select Registry: Consistent and High-Quality Standards to Boost Guest Loyalty
Using TrustYou data, Select Registry assesses existing and new properties for their website, identiﬁes underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative efﬁciency. While ensuring consistent quality for all properties, Select Registry beneﬁts from a high guest loyalty rate, and thus, constantly… read more »