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A White Paper From HSMAI + TrustYou: Do You Know Your Guests?

by August 12, 2021 9:24 am White Papers
Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven.

We collaborated with HSMAI on this comprehensive white paper that will help hoteliers understand the new guest expectations and how to better cater to them.