We recently gave plenty of reasons why collecting more reviews is important. In a nutshell, more reviews equates to more revenue. Now, let’s take things one-step further; after receiving reviews, how should hoteliers react? Responding allows hoteliers to leverage its reviews into even more – more satisfied guests, more reviews and more bookings. One of the biggest benefits of responding is more reassured guests, as they see management is listening and cares; which has a ripple effect on reputation, revenue and positive word of mouth. Yet, 68% of hotels don’t respond. We created this best practices guide to help this silent majority.
Other Best practices
4 Easy Ways To Leverage The TrustYou Comp Index For A Clear Market Advantage
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on the market, travelers have a wide range of hotels that can potentially meet their needs and expectations and it’s up… read more »
The Best Hotel Reopening Strategies after Prolonged Lockdown
Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side of the coin and see how you can leverage that downtime to come up with a solid recovery strategy that… read more »