5 Review KPIs Every Hotel Should Track

by August 2, 2017 3:44 pm Best Practices

There are so many metrics that a hotel can use to make a business decision - REVPAR, ADR, Occupancy Rates - however, focusing on these will not give you the insights needed to make an impact. Instead, we have ranked some of the top undervalued key performance indicators (KPIs) that are based on guest perceptions of your hotel.

With this in mind, we encourage hotels to add the following 5 guest review KPIs to their list of analyzed metrics:
Read the full story

Other Best Practices

This guide provides hoteliers an easy-to-follow structure and has examples of positive reviews and responses. It also includes suggestions on how to make your response strategy more effective by using our TrustYou platform.

How to Respond to Positive Reviews

Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank you, you may turn a one-time satisfied customer into a returning, delighted guest.

How To Respond To Negative Reviews

How to Respond to Negative Reviews

This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.