5 Reasons Why Hotels Should Message Their Guests

by July 24, 2018 10:14 am Best Practices

Technology is constantly developing. As the hospitality industry is a people-centric industry, hotels have to adapt quickly to the technologies that are benefiting their guests in order to remain competitive. The trend that can no longer be neglected is guest messaging. Download this best practice guide to read about 5 reasons why hotels should message their guests and should think about implementing this technology sooner rather than later.
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Other Best Practices

This guide provides hoteliers an easy-to-follow structure and has examples of positive reviews and responses. It also includes suggestions on how to make your response strategy more effective by using our TrustYou platform.

How to Respond to Positive Reviews

Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank you, you may turn a one-time satisfied customer into a returning, delighted guest.

How To Respond To Negative Reviews

How to Respond to Negative Reviews

This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.