International hotel guests require a different approach and, when a hotel greets them on a daily basis, it’s imperative to adjust the marketing strategy and the staff capabilities, so they would fit the exact needs and expectations of travelers. In this best practice guide, you will find 4 easy - yet highly effective - ways of catering to international guests, in order to make sure your hotel has a top-preferred position, through great service and excellent reputation.
Other Best Practices
How to Respond to Positive Reviews
Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank you, you may turn a one-time satisfied customer into a returning, delighted guest.
How to Respond to Negative Reviews
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.