Études de cas

Frasers Hospitality Improves Operations and Overall Guest Experience with the TrustYou Platform

par janvier 4, 2018 1:17 Études de cas
Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, is a global hospitality operator offering serviced, hotel residences and boutique lifestyle hotels across the globe. Frasers Hospitality started to use TrustYou’s full guest feedback platform in 2015, including its analytics and survey features in order to manage, monitor and collect Read More

Jollyticket improves searching process through Meta-Review and widget integration

par septembre 12, 2017 11:20 Études de cas
The Italian-based travel portal Jollyticket integrated TrustYou’s Meta-Reviews and widgets on its website in December 2015. By collaborating with TrustYou and making use of the Meta-Review and the TrustScore, Jollyticket now offers travelers a quick and useful insight into a hotel’s online reputation. This leads to a faster and easier Read More

Fattal Hotels Increases Revenues and Direct Bookings Through TrustYou Partnership

par août 24, 2017 1:47 Études de cas
TrustYou has powered significant online reputation improvements and positively affected the bottom line for Fattal Hotels, Israel’s largest hospitality organization. Since 2014, the hotels have achieved remarkable results using TrustYou. Key areas of improvement are: The Overall Score increased from 80 to 84 Response Rate increased from 20% to 87% Reaching Read More

Destination Zermatt-Matterhorn sees 7% increase of conversion rate with Meta-Review integration

par août 8, 2017 11:57 Études de cas
The Swiss destination Zermatt-Matterhorn uses TrustYou’s guest feedback platform since 2012 to collect and analyze guest reviews to improve the service quality and offer as well as the overall guest experience. The use of TrustYou’s Meta-Review adds value to the accommodation offer on the destination website and helps to increase Read More

Elite Hospitality Group Improves Operations and Scores with TrustYou’s Guest Feedback Platform

par juillet 17, 2017 8:39 Études de cas
The Elite Hospitality Group is located in the Kingdom of Bahrain, and currently operates four All Suites Hotels and three Luxury Residences. The hotel group began using TrustYou's guest feedback platform in 2014 and since then, has put a guest feedback management plan in place to better understand its guests and Read More

Client Success Story: H’Otello

par avril 26, 2017 8:59 Études de cas
Our client H'Otello has been using TrustYou's guest feedback platform since 2013 to enhance the guest experience and to collect and analyze reviews. They have seen great improvements in their scores, recommendation rates and direct bookings. See for yourselves:

ASKA Hotels Case Study Outlines Impressive Improvements of Overall Score and Scores for Categories

par octobre 25, 2016 12:49 Études de cas
The ASKA Hotel Group (www.askalararesortspa.com) is located in Antalya, Turkey, currently operating 3 all-inclusive, luxury hotels. ASKA Hotels started using the TrustYou guest feedback platform in 2014 and benefits from deep guest insights, improved scores and detailed competitor analysis. Key areas of improvement include: The Overall Score increased by 9% from 85 Read More

B&B HOTELS Gets 8x More Google Reviews, Improves Google Scores +2.5%

par novembre 4, 2015 2:13 Études de cas
Millions of travelers use Google every day to search for travel deals, vacation packages or getaway ideas. Google also shows reviews alongside the search results, which give users immediate feedback from other travelers to help them make their booking decisions. The new product TrustYou Stars offers hotels the possibility to enhance Read More