Customer Stories
How Facebook Reviews Contribute to Mövenpick Hotels & Resorts’ Stellar Online Reputation
Paul Mulcahy, Senior Vice President Commercial at Mövenpick Hotels & Resorts shares insights about how Facebook reviews factor in to the company’s online reputation management strategy. Mövenpick Hotels & Resorts is a collection of upscale…
Atlantis, The Palm Dubai Shares Insights On How It Manages Its Online Reviews to Maintain Exceptional Quality and Service
Alan Lim, Director Projects & Quality at Atlantis, The Palm Dubai shares insights of his company and the partnership with TrustYou. The Atlantis is well known as a luxury 5-star hotel with over 1,500 hotel…
Arcotel Improves Response Rate +27% With TrustYou Analytics
“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…
Arcotel: Case Study
“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to…
Rydges: Case Study
Rydges is a family of hotels and resorts that combines a modern and genuine approach to service. Its employees strive to give every guest in its 40+ locations a relaxed and comfortable stay. Rydges has been using…
Fiesta Americana: Case Study
“Fiesta Americana Condesa Cancun attracts a wide range of guests from around the world. We needed an effective way to understand what our guests are saying about us so that we can improve our services and increase bookings. With TrustYou ReviewAnalyst, we have found a strong…
Lindner Hotels: Case Study
“Our Park Hotel Hagenbeck in Hamburg was selected as the Best-Loved Hotel in Germany by HolidayCheck, based purely on the positive reviews we asked for, and subsequently obtained. The rating provided a huge amount of positive publicity, and also showed the power of reviews.” JENS MÖSLE, Corporate…
Falkensteiner Hotels and Residences: Case Study
“It is a story of trust and image. We can capture consumer confidence right from our landing page. Unlike other providers, TrustYou’s software delivers reviews from many different sources — which also brings with it far more trust, neutrality and credibility, than if…
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