Best Practices

Responding to Positive Guest Reviews

per settembre 8, 2016 2:35 pm Best Practices
Think it's only important to respond to negative guest reviews? Think again! By responding to positive reviews, hotels are able to produce more good will with future travelers looking to book.  In a consumer research study, 78% of respondents said that seeing a management response makes them feel that a hotel cares about its guests. Read More

Millennials and Their Travel Needs

per giugno 1, 2016 11:22 am Best Practices
Millennials have their own expectations towards hotels when it comes to traveling - and they love traveling! Some hotel brands meet their needs by changing their entire concepts or developing targeted new brands. However, there are some essential and easy ways to meet the tech-savvy and social media enthusiastic crowd. Download our free best practice guide to Read More