Best Practices

Branding Without a Brand Name: an independent hotelier’s guide to building brand value

per settembre 13, 2017 3:17 pm Best Practices
Per un albergatore indipendente, avere successo sul mercato senza un brand alle spalle può dimostrarsi piuttosto difficile. In questo ebook troverai un’analisi completa e dettagliata di tutte le strategie che possono essere adottate per migliorare la posizione del tuo albergo. Con pochi clic puoi scoprire come ottenere più prenotazioni, assicurarti Read More

Responding to Positive Guest Reviews

per settembre 8, 2016 2:35 pm Best Practices
Think it's only important to respond to negative guest reviews? Think again! By responding to positive reviews, hotels are able to produce more good will with future travelers looking to book.  In a consumer research study, 78% of respondents said that seeing a management response makes them feel that a hotel cares about its guests. Read More

Designing Smart Surveys: A Hotelier’s Guide to Soliciting Feedback

per agosto 9, 2016 11:08 am Best Practices
Many different ways exist to solicit valuable feedback from your guests, and there are limitless possibilities of questions to ask and answers to receive. Before setting up your survey, there are certain precautions to consider. Making the initial effort to plan the survey thoroughly will encourage more responses and provide Read More

Millennials and Their Travel Needs

per giugno 1, 2016 11:22 am Best Practices
Millennials have their own expectations towards hotels when it comes to traveling - and they love traveling! Some hotel brands meet their needs by changing their entire concepts or developing targeted new brands. However, there are some essential and easy ways to meet the tech-savvy and social media enthusiastic crowd. Download our free best practice guide to Read More