TrustYou’s New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings

Munich, 27 November 2018  - TrustYou, the world’s largest guest feedback platform, today announced the launch of its new live chat channel that is part of its well-established Guest Messaging tool. The easy-to-integrate live chat enables hotels to respond to booking inquiries in real time and turn more website visitors into direct bookings with enhanced customer service opportunities. With this development, TrustYou responds to the increasing demand for instant real-time service requests from travelers before and during their stay.

The sophisticated live chat brings a variety of benefits to hotels:

• As a booking channel: Fast replying to booking inquiries to help website visitors make a confident buying decision through a hotel’s IBE
• As an on-site communication channel: Creating positive guest experiences through a WiFi page, or standalone web page, for guests to get informed and fix issues when they occur
• As an internal task manager: Optimizing staff operations by seamlessly turning requests into assigned tasks

TrustYou’s live chat solution does not require a complex or expensive setup, nor does it imply an extensive training for the hotel staff. All incoming messages are displayed and can be handled within the same inbox used for email, SMS, and social messenger. Implementation is complete by copying a few single lines of code on the hotel website.

“Live chat opens up a completely new opportunity for hotels to speak to travelers and guests before and during their stay”, adds Benjamin Jost, CEO of TrustYou. “We can help to turn more website visitors into bookings,  enhance customer satisfaction which result in more positive reviews. In many cases,travelers have additional questions, concerns, or requests. Being able to connect with a member of the hotel staff, and getting all the desired information in real time decreases the chances of browsing other websites and increases direct bookings and thus revenue.”

Live chat can be used as a single product in the form of a Messaging Basic license, and newly integrates with many of the major PMS platforms. Find the full list of available integrations on our website.

Find more information on the new live chat feature here or sign up for a free 14-day-trial.

Sobre a TrustYou

A TrustYou, a maior plataforma de feedback de hóspedes do mundo, fornece aos hotéis soluções que geram mais reservas e melhoram o produto hoteleiro. Ao longo de cada etapa do percurso do hóspede, os hotéis podem utilizar o feedback dos hóspedes para melhorar o marketing de avaliações e atingir a excelência operacional. O feedback dos hóspedes influencia 95% das decisões de reserva. As Meta-Reviews da TrustYou, que incorporam centenas de milhões de avaliações de hotéis e publicações nas redes sociais de mais de 500 000 hotéis em todo o mundo, alimentam avaliações de hóspedes em dezenas de sites de viagens, incluindo Google, Kayak e Hoteis.com.* Estas avaliações também geram informações acionáveis para que os hotéis melhorem a sua presença ao longo de cada etapa do percurso dos hóspedes, desde a reserva e das consultas de pesquisa pré-estadia ao feedback pós-estadia na forma de respostas a inquéritos e avaliações, passando por solicitações e mensagens de hóspedes em tempo real. Através do programa de parceiros da TrustYou, os fornecedores de software para hotéis (como PMS, CRM e IBE) podem integrar a plataforma de feedback de hóspedes da TrustYou nos respetivos produtos para ajudarem os seus clientes do setor hoteleiro a influenciar positivamente as reservas e a receita.

Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.

* As Meta-Reviews da TrustYou contêm apenas avaliações verificadas e não incluem avaliações do TripAdvisor

Contacto para a imprensa

Katharina Sickora

katharina.heitmann@www.trustyou.com

+49 89 55 27 35 - 116