TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

Acme Hotel in Chicago is first to link TrustYou with “Alexa”

Munich, 20 September 2017 - TrustYou, the world’s largest guest feedback platform, seeks to help hotels meet the needs and requirements of the modern guest and to digitize the industry with constant product updates and technological advancements. Amazon Echo, the hands-free and voice-controlled device to provide intelligent personal assistance, has become increasingly popular for hotels to receive their guests’ wishes through talking to “Alexa” in their hotel room. Chicago’s Acme Hotel paired TrustYou’s direct messaging service and Amazon Echo to combine all guest requests via text, email, Facebook messenger and voice control in TrustYou’s dashboard.

“Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step”, says Jim Harness, General Manager at Acme Hotel.

Amazon Echo devices were installed in all rooms at the beginning of 2017 with the help of Volara, a voice-based guest engagement software. This proved to be a successful investment, as guests rate the innovation positively in their post-stay reviews and state that they like this hassle-free possibility of communicating with the hotel. The most frequent questions for “Alexa” revolve around ACME’s Free Morning Joe coffee service, setting alarms, as well as information about the weather and traffic. The Acme Hotel reports that the integration of “Alexa” has not lead to more requests or a higher workload, but merely offers the modern guest an additional way to communicate with the staff.

“We are proud that our tool has all the makings and the necessary technology to bring the hotel’s guest communication to the next level. Innovative hotels like the Acme Hotel Company are pioneers for the digitization process and thereby stay ahead of the competition. The combination of Amazon Echo with our messaging feature is a great example of how TrustYou brings flexible and customizable connections to clients and partners to improve the overall guest experience”, adds Jennifer Graziano, Head of Sales U.S. at TrustYou.

For more information, visit www.trustyou.com

Sobre a TrustYou

A TrustYou, a maior plataforma de feedback de hóspedes do mundo, fornece aos hotéis soluções que geram mais reservas e melhoram o produto hoteleiro. Ao longo de cada etapa do percurso do hóspede, os hotéis podem utilizar o feedback dos hóspedes para melhorar o marketing de avaliações e atingir a excelência operacional. O feedback dos hóspedes influencia 95% das decisões de reserva. As Meta-Reviews da TrustYou, que incorporam centenas de milhões de avaliações de hotéis e publicações nas redes sociais de mais de 500 000 hotéis em todo o mundo, alimentam avaliações de hóspedes em dezenas de sites de viagens, incluindo Google, Kayak e Hoteis.com.* Estas avaliações também geram informações acionáveis para que os hotéis melhorem a sua presença ao longo de cada etapa do percurso dos hóspedes, desde a reserva e das consultas de pesquisa pré-estadia ao feedback pós-estadia na forma de respostas a inquéritos e avaliações, passando por solicitações e mensagens de hóspedes em tempo real. Através do programa de parceiros da TrustYou, os fornecedores de software para hotéis (como PMS, CRM e IBE) podem integrar a plataforma de feedback de hóspedes da TrustYou nos respetivos produtos para ajudarem os seus clientes do setor hoteleiro a influenciar positivamente as reservas e a receita.

Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.

* As Meta-Reviews da TrustYou contêm apenas avaliações verificadas e não incluem avaliações do TripAdvisor

Contacto para a imprensa

Katharina Sickora

katharina.heitmann@www.trustyou.com