TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices
++ The Joint Solution Integrates All Voice-Commands into a Property’s Technology Stack ++ Voice Messaging Becomes More Popular Among Travelers ++
Munich, 14 June 2018 - TrustYou, the world’s largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou’s guest messaging feature with Volara’s voice-based guest engagement software, through Amazon’s “Alexa” and results in an innovative and hassle-free way of communicating on the spot, during a guest’s on-site experience.
TrustYou first released its Guest Messaging feature in 2016 and has been constantly improving ever since. In the company’s most recent eBook, The Hotelier’s Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey, TrustYou recommended Volara’s solutions, emphasizing their fruitful partnership.
With the integration of the Volara-powered Amazon Echo into the TrustYou Guest Messaging tool, guests can now communicate with the hotel staff in the most effortless way: by only using their voices. 35.6 million Americans used a voice-activated assistant device at least once a month in 2017, per eMarketer — a year-over-year increase of nearly 130 percent. This goes to show that voice-enabled devices are rising in popularity and have the ability to enhance the guest experience.
“By providing an easy, innovative way of communication between guests and hosts, the overall experience of a hotel stay is boosted in a considerable manner”, says Benjamin Jost, TrustYou’s CEO and Co-Founder. “We are proud of our partnership with Volara since we have found a great way of combining two popular technologies and tools, to further enhance the guest journey and improve a hotel’s reputation.”
The integration between the two technologies is fast and seamless and the overall voice-enabled messaging tool is meant to help hotels be a step ahead of the competition, as well as personalizing and improving the hotel service and the guest’s on-site experience.
“Modern hoteliers want to communicate with their guests efficiently and on their guests’ preferred medium - whether live and automated voice from Volara or through the multiple text-based messaging channels offered by TrustYou. This joint solution packs a powerful multi-channel punch that is already increasing guest satisfaction in leading hotels across the United States. Volara is proud of its work with TrustYou and will continue to invest in innovative joint solutions”, adds David Berger, CEO of Volara.
To find out more about the TrustYou and Volara partnership and the resulting voice-messaging product, stop by booth 1009 at this year’s HITEC in Houston.
Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.
Sobre a TrustYou
A TrustYou, a maior plataforma de feedback de hóspedes do mundo, fornece aos hotéis soluções que geram mais reservas e melhoram o produto hoteleiro. Ao longo de cada etapa do percurso do hóspede, os hotéis podem utilizar o feedback dos hóspedes para melhorar o marketing de avaliações e atingir a excelência operacional. O feedback dos hóspedes influencia 95% das decisões de reserva. As Meta-Reviews da TrustYou, que incorporam centenas de milhões de avaliações de hotéis e publicações nas redes sociais de mais de 500 000 hotéis em todo o mundo, alimentam avaliações de hóspedes em dezenas de sites de viagens, incluindo Google, Kayak e Hoteis.com.* Estas avaliações também geram informações acionáveis para que os hotéis melhorem a sua presença ao longo de cada etapa do percurso dos hóspedes, desde a reserva e das consultas de pesquisa pré-estadia ao feedback pós-estadia na forma de respostas a inquéritos e avaliações, passando por solicitações e mensagens de hóspedes em tempo real. Através do programa de parceiros da TrustYou, os fornecedores de software para hotéis (como PMS, CRM e IBE) podem integrar a plataforma de feedback de hóspedes da TrustYou nos respetivos produtos para ajudarem os seus clientes do setor hoteleiro a influenciar positivamente as reservas e a receita.
Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.
* As Meta-Reviews da TrustYou contêm apenas avaliações verificadas e não incluem avaliações do TripAdvisor
Contacto para a imprensa
Katharina Sickora
katharina.heitmann@www.trustyou.com
+49 89 55 27 35 - 116