Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes
Munich, 6 June 2018 - TrustYou, the all-in-one guest feedback platform, and protel, the hotel management systems provider, announce their cooperation to offer hotels a facilitated process for guest survey distribution and management. The collaboration of the two software providers enables an automated guest data synchronization and distribution of surveys for hotels and accommodation providers. TrustYou clients, who also use protel’s PMS solutions for their hotel management purposes, can immediately benefit from this combined offer to easier collect surveys and thereby increase the number of reviews, improve scores and grow revenue. Protel clients, who are not yet TrustYou users, can sign up for TrustYou’s free survey lite version to benefit from the state-of-the-art solution and start a free 14-day-trial to test the other features. TrustYou’s recently awarded guest feedback platform offers solutions to manage, monitor, and analyze guest feedback with reputation management, guest messaging, survey and review marketing tools.
“We believe that this new partnership is of immense benefit to our and protel’s clients,” says Michael Menzel, Chief Revenue Officer at TrustYou. “The cooperation with protel will automate processes like the upload of guest data and will help to collect more guest surveys in a very time-saving and efficient way. We’re very excited about this new opportunity to make our hotel’s lives easier and frictionless.”
"We help hotels to get the most out of technology, but the significant difference is our pre-integrated, and collaborative platform," says Jeremy Armes, VP of Marketing at protel. "This exciting partnership with TrustYou demonstrates how protel encourages opportunity from across a trusted and diverse vendor base, to deliver vendor-neutral, best-of-breed functionality into all hotels on protel.I/O."
Find more information on TrustYou visit www.trustyou.com.
Sobre a TrustYou
A TrustYou, a maior plataforma de feedback de hóspedes do mundo, fornece aos hotéis soluções que geram mais reservas e melhoram o produto hoteleiro. Ao longo de cada etapa do percurso do hóspede, os hotéis podem utilizar o feedback dos hóspedes para melhorar o marketing de avaliações e atingir a excelência operacional. O feedback dos hóspedes influencia 95% das decisões de reserva. As Meta-Reviews da TrustYou, que incorporam centenas de milhões de avaliações de hotéis e publicações nas redes sociais de mais de 500 000 hotéis em todo o mundo, alimentam avaliações de hóspedes em dezenas de sites de viagens, incluindo Google, Kayak e Hoteis.com.* Estas avaliações também geram informações acionáveis para que os hotéis melhorem a sua presença ao longo de cada etapa do percurso dos hóspedes, desde a reserva e das consultas de pesquisa pré-estadia ao feedback pós-estadia na forma de respostas a inquéritos e avaliações, passando por solicitações e mensagens de hóspedes em tempo real. Através do programa de parceiros da TrustYou, os fornecedores de software para hotéis (como PMS, CRM e IBE) podem integrar a plataforma de feedback de hóspedes da TrustYou nos respetivos produtos para ajudarem os seus clientes do setor hoteleiro a influenciar positivamente as reservas e a receita.
Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.
* As Meta-Reviews da TrustYou contêm apenas avaliações verificadas e não incluem avaliações do TripAdvisor
Contacto para a imprensa
Katharina Sickora
katharina.heitmann@www.trustyou.com
+49 89 55 27 35 - 116
About protel
protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established in 1994 in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.
Further information about protel: www.protel.net