Tag Archive: hotel reviews

A picture featuring 2 ladies looking at a screen laptop featuring the TrustYou Review Dashboard.

How to Respond to Guest Reviews: A Hotelier’s In-Depth Guide

by December 21, 2023 10:14 am

Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay at your property based on the reviews they read on Google, TripAdvisor, or Booking.com?  Nowadays, we can’t imagine making a buying or booking decision before reading reviews, watching an expert opinion on YouTube, or just researching more about the product or service we are interested in.   For the hospitality industry, reviews are essential from the booking process to the post-stay survey. “Where should I stay?”… read more »

A picture featuring 2 ladies looking at a screen laptop featuring the TrustYou Review Dashboard.

So antworten Sie auf Gästebewertungen: Ein detaillierter Ratgeber für Hoteliers

by October 20, 2022 1:47 pm

Ihr vollständiger Ratgeber zum Beantworten positiver, neutraler und negativer Gästebewertungen mit Beispielen, einer Vorlage für den Aufbau der Antworten und vielen Daten. Warum auf Gästebewertungen antworten? Wie viele Gäste entscheiden sich aufgrund der Bewertungen, die sie bei Google, TripAdvisor oder Booking.com gelesen haben, für einen Aufenthalt in Ihrem Hotel? Heutzutage können wir uns nicht mehr vorstellen, eine Kauf- oder Buchungsentscheidung zu treffen, bevor wir nicht Bewertungen gelesen, eine Expertenmeinung auf YouTube gesehen oder einfach mehr über das Produkt oder den Service recherchiert haben, für die wir uns interessieren.  Für die Hotelbranche sind Bewertungen von der Buchung bis zum Post-Stay Survey… read more »

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How Google Hotel Reviews Impact Your Hotel

by August 1, 2021 3:51 pm

Google has been one of the top hotel review sources over the past several years, along with Booking.com. Therefore, there is always a lot of buzz about hotel reviews on Google and what really drives improvements in ratings, review summaries, and local search rankings for hotels. Many online reputation providers offer hotels the ability to push their solicited guest reviews directly to Google. Similarlu, TrustYou's own guest satisfaction survey solution allows hotels to collect guest reviews and then push them to Google as a Google review that is shown below the review summary. But on top of this, TrustYou also… read more »

Four Things Travelers to Rio Will Find Delightful (And Three Things They Won’t)

by August 4, 2016 2:49 pm

With the Games in 2016 Rio de Janeiro just around the corner, thousands of visitors are already making their journey into the city. With a series of issues casting a shadow over traveler expectations,  it seemed an appropriate time to clear up some confusion. To examine what the hotels in Rio have to offer, we’ve analyzed customer reviews of 589 hotels. The research revealed that hotels in Rio de Janeiro have an average TrustScore of 81.25, with positive reviews in pool service, childcare, laundry service, and security as the main drivers of success. In addition, service through the country rated… read more »

Review Trends in Europe, Middle East and Africa

by January 23, 2014 9:14 am

On Tuesday, TrustYou released its first annual global reports spanning North America, Europe, The Middle East and Africa and Asia Pacific. The reports are based on an analysis of more than 14 million reviews to see what travelers around the globe had to say about their travel experiences in 2013. You can take a look at some of the global trends from Tuesday’s blog. Today, I’d like to take a closer look at some of the review trends in Europe, The Middle East and Africa (EMEA). Keep in mind that these are only a few highlights from the global annual… read more »

Review Trends in Asia Pacific

by January 22, 2014 11:07 am

On Tuesday, TrustYou released its first annual global reports spanning North America, Europe, The Middle East and Africa and Asia Pacific. The reports are based on an analysis of more than 14 million reviews to see what travelers around the globe had to say about their travel experiences in 2013. You can take a look at some of the global trends from Tuesday’s blog. Today, I’d like to take a closer look at some of the review trends in Asia Pacific (APAC). Keep in mind that these are only a few highlights from the global annual reports. For all the stats and insights,… read more »

2013 Global Year in Review: Annual Reports Show Trends in Hotel Reviews

by January 21, 2014 12:48 pm

In 2013, travelers took to writing reviews in record numbers. We’ve taken a look at a sample of more than 14 million reviews across North America, Asia Pacific and Europe, the Middle East and Africa to see what was said. This data allow us to pinpoint trends in hotel reviews and understand areas in which destinations have seen success and areas that need improvement. Individual hotels can also get an idea of how they stack up to other hotels in their city. A few global trends emerged. Check them out, or download the full reports for free for more details:… read more »