How to Respond to Guest Reviews: A Hotelier’s In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay at your property based on the reviews they read on Google, TripAdvisor, or Booking.com? Nowadays, we can’t imagine making a buying or booking decision before reading reviews, watching an expert opinion on YouTube, or just researching more about the product or service we are interested in. For the hospitality industry, reviews are essential from the booking process to the post-stay survey. “Where should I stay?”… read more »