Author Bio

Tony Ciccarone

Tony Ciccarone is a web developer who is experienced in making high-quality professional websites, writing clean & reusable code, and creating data-driven web applications.

Articles By Tony Ciccarone...

Measuring ROI without Looking at ROR? You’re Missin...

Tony Ciccarone // November 13, 2012

Relationships = Big Returns Ted Rubin, Chief Social Marketing Officer at Collective Bias, and author of Return on Relationship TM visits TrustYou for an exciting webinar on January 14 with TrustYou Co-Founder & CEO Benjamin Jost. There’s a…

2012 Traveler Rants & Raves: One Million Online Comm...

Tony Ciccarone // October 25, 2012

Whether they love it or loathe it, your guests are taking their feedback online in increasing numbers. This year alone, millions of hotel reviews have been posted on the internet across review sites and social…

They are Talking About You & We’re Listening: The Tr...

Tony Ciccarone // October 19, 2012

They are talking about you and it’s not behind your back. If you are not listening, it might as well be. That’s where we come in. As we announced last week, the TrustScore measures your…

The TrustScore Brings Transparency to Hotels, Consum...

Tony Ciccarone // October 12, 2012

At TrustYou we’ve built our business as hospitality-facing solution for online reputation management. We are well known in the hospitality industry, but if you aren’t in the business, we would bet that you had not…

And the winner is…

Tony Ciccarone // October 5, 2012

We all strive to knock it out of the park, do we not? Mediocre just doesn’t make the cut. At TrustYou we are no different. We make it our goal to create and provide the…

Getting the most from your surveys: 5 tips to gain m...

Tony Ciccarone // September 22, 2012

Last week, we made the case that surveys = reviews, meaning that savvy hoteliers can use their own guest satisfaction surveys to gain higher ratings, higher rankings, better SEO, and more visibility to those researching…

Surveys = reviews. Are you taking advantage of guest...

Tony Ciccarone // September 14, 2012

Now that you are responding to reviews, your guests are happier, scores are on the rise and more guests are booking at your hotel. But you are hungry for more – more reviews and more,…

Management Replies, Part III: Tips for Responding to...

Tony Ciccarone // September 6, 2012

In our past few posts, we’ve been talking about management responses to online reviews. We squashed some of the most common excuses hotels use for not responding to guests online (there really is no excuse!).…

Management Replies, Part II: Why Hotels Must Respond...

Tony Ciccarone // August 30, 2012

Last week, we looked at how many hotels respond to guest reviews online and gave some simple solutions to help the ones that aren’t responding get started. We explained that responding to guests was extremely…

Management Replies, Part I: Are You Responding to Yo...

Tony Ciccarone // August 23, 2012

Every day, millions of travelers check out of their hotels and head home from a trip. Many write reviews about their experiences, and most hotels miss a valuable opportunity by failing to respond. Guests write…

What are guests talking about?

Tony Ciccarone // August 9, 2012

One common question we hear over and over again is a simple, yet important one: What are guests really talking about in their reviews? The answer has many implications. It provides areas for hoteliers to…

Hotel rooms in London are still available for the Ol...

Tony Ciccarone // August 2, 2012

We are now nearly halfway through the summer Olympics, and the athletic competition has not disappointed. As people across the world comes together to cheer on their nation’s most elite athletes, the games have shown…