Author Bio

Tony Ciccarone

Tony Ciccarone is a web developer who is experienced in making high-quality professional websites, writing clean & reusable code, and creating data-driven web applications.

Articles By Tony Ciccarone...

Monthly Service Spotlight: Vitality Hotel Punta Deli...

Tony Ciccarone // August 9, 2013

Great hotel customer service is the root of a hotel’s reputation; the glowing reviews that we all love to see are born from exemplary service. This is why we are thrilled to welcome you to…

Hotel Marketing Tips: Voice, Style, and Writing for ...

Tony Ciccarone // August 8, 2013

As a writer, I find the current situation for hotels is a tough one, but one we need to start working on. Have you noticed these discrepancies? A hotel’s website style: Each function room at…

Hotel Reputation Management & the Offline Community

Tony Ciccarone // August 7, 2013

Those of us in the digital world often talk about developing online community, creating dialogue, engaging your followers, and so on. Why is it that we give so much more effort to fostering the idea…

Reputation Management and Online Evolution: Don’t Le...

Tony Ciccarone // August 1, 2013

Failure to evolve ends in extinction. This is an old idea, but it’s one that merits consideration in light of our conversation earlier this week about vacation rentals and the growing impact on hotels. Today,…

Hotels vs. Vacation Rentals: Evolution Doesn’t Wait

Tony Ciccarone // July 30, 2013

Today, we have a case of a blog post leads to blog post leads to blog post. It’s one of the things I love about blogging: ideas expand and evolve… and FAST. Bloggers can’t sit…

Go the Extra Mile to Differentiate and Improve Your ...

Tony Ciccarone // July 26, 2013

My inadvertent theme this week has been about the way digital service and digital communication can influence hotel reputation, and this has me thinking about the complexity of hotel branding these days. Once there were…

Lessons in Hotel Reputation Management: Connection

Tony Ciccarone // July 24, 2013

Several weeks ago I talked about the connection between reputation management and approachable hotel managers. A recent post on Bill Marriott’s blog brought this back up for me. Bill Marriott was ahead of his time when…

Hotel Reputation Depends on Service as Apps Skyrocket

Tony Ciccarone // July 22, 2013

What can’t you do with a hotel app these days? Marriott’s hot on mobile check-ins, even offering a notification service that tells you when your room is ready; Best Western offers a room service app,…

Twitter Tips for Hotels, Part II: Replies & Retweets

Tony Ciccarone // July 19, 2013

More from the Twitter trenches. Misuse of hashtags, which we talked about earlier this week, is the thing most likely to offend your followers, and I believe misuse of @ and retweets are what’s most…

Twitter Tips for Hotels, Part I: Hashtags

Tony Ciccarone // July 16, 2013

Engaging in dialogue with your guests is the key to hotel social media, but in order to do that, you’ve got to be very clear on how to use the tools and play by the…

Hotels, Don’t Forget Your Locals!

Tony Ciccarone // July 10, 2013

I’m planning a family trip to a city where I know a lot of people, most of whom I keep in touch with over social media. It’s what I call a semi-destination. Mostly a place…

Meaningful Hotel Social Media Marketing: The Pfister...

Tony Ciccarone // July 8, 2013

I was taking a quick look at the SMITTY Awards in my latest issue of Travel & Leisure and noticed an independent hotel was awarded for Best Overall Social Media for an Individual Hotel in…