Boost Review Content to Pinpoint and Improve Hotel Performance
Measure guest satisfaction and experience using TrustYou Post-Stay Survey
How it works:
Collecting guest feedback on behalf of your business is the best way to increase user-generated content. This valuable feedback can positively influence hotel rankings, and ultimately increase revenue.
With a TrustYou Post-Stay Survey, you can collect more positive reviews, and get both quantitative and qualitative results that help you quickly and easily understand what your hotel can improve upon in the eyes of your guest.
Create Guest Data Connections that Automate Survey Mailings
Benefit from TrustYou’s available integrations with your PMS or CRM system and access your guest data to fully automate the mailing process of guest surveys.
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Collect Qualitative Information Regarding Your Key Attributes
With TrustYou's powerful semantic technology, collect and analyze open-ended survey responses and make adjustments based on more than 20 hotel categories.
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Detect Key Performance Trends that Impact Your Overall Score
Advanced survey reporting allows you to view and filter important KPIs by brands, hotel groups or individual properties to detect trends and identify areas of improvement.
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Solicit Positive Feedback and Increase Online Reviews
Reviews that are solicited by the hotel themselves have a tendency to be more positive. Collect up to 50% more positive reviews for your hotel by asking guests to rate their experiences.
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Customize Guest Surveys for Improved Brand Recognition
Customize the look and feel of your surveys to better align with your hotel brand. Modify colors, fonts, and headers, as well as the alignment of questions to maintain familiarity.
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Utilize Question Logic to Enhance Traveler Insights
Create personalized questions based on guest profiles, making the survey more relevant to each type of guest. Trigger or hide questions based on answers, assess customer loyalty, and receive the detailed feedback you need.
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Learn more in our content hub
Visit Our Content HubB&B Hotels' Focus on Quality and Reputation
B&B Hotels have been using TrustYou for more than four years. Here's how they manage their reputation, maintain a high-quality standard, and ultimately, make their guests happy.
Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback From Your Guests
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4 Ways Your Guest Reviews Will Bring More Bookings
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