Munich, 26 October 2016 – TrustYou (trustyou.wpengine.com), the world’s largest guest feedback platform, today announces an agreement to provide Meta-Review data for Skoosh, a membership-based travel site with tremendous reach across Europe. With this new collaboration TrustYou expands the reach of review data provided to websites and travelers worldwide on scale. The site currently boasts 400,000 members.
“For years, the online travel industry has essentially been a lottery, where potential guests book a hotel and hope that the experience is positive,” said Dorian Harris, Founder at Skoosh. “Our partnership with TrustYou expands our ability to limit the role of ‘luck’ in the booking process, adding millions of verified reviews into our platform.”
In the travel industry, reviews serve as a form of currency; more than 90% of booking decisions are informed by reviews posted online. Skoosh is the latest company to integrate the Meta-Reviews offered by TrustYou, which summarize verified hotel reviews.
“Skoosh built a successful platform by understanding the value of review data when a guest is choosing a hotel,” said Michael Menzel, VP Strategic Partnerships of TrustYou. “By incorporating our data, the company enables its users to make the right decisions faster.”
Other companies using TrustYou’s Meta-Reviews include Google, Kayak and Hotels.com. For more information, visit trustyou.wpengine.com
TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future visitors. Guest feedback informs 95% of booking decisions, and TrustYou’s guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler’s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou’s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar. eCommerce providers can join TrustYou Connect, a partner program to integrate TrustYou’s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey.
Find more information on TrustYou and the guest feedback platform at trustyou.wpengine.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor