Press Releases

TrustYou Publishes Free E-book: A Hotelier’s Guide to Designing Smart Guest Surveys

by September 6, 2016 12:47 pm Press Releases

Munich, 6 September 2016 – Receiving and managing feedback is essential for hotels to improve operations, stay ahead of the competition, obtain valuable insights, and enable the best possible experience for their guests. TrustYou, the world’s largest guest feedback platform and expert in sophisticated hotel technology, offers TrustYou Stars, a guest satisfaction survey solution that helps hotels collect more review content. In order to share valuable insights with hotels on how to set up effective surveys, TrustYou published the free e-book Designing Smart Surveys - A Hotelier's Guide to Soliciting Feedback, which is now available for download. Actively collecting post-stay… read more »

Petit Palace Hoteles Increases Revenues and Improves Guest Experiences Through TrustYou Partnership

by August 29, 2016 9:35 am Press Releases

Munich, 29 August 2016 – TrustYou (www.staging.trustyou.com), the world’s largest guest feedback platform, has powered significant guest experience  improvements and positively affected the bottom line for Petit Palace Hoteles, which operates 31 boutique hotels throughout Spain. Since 2013, the companies have worked together to surpass a certain threshold of reputation scores and boost visibility in booking sites in a way that has generated up to 200% in revenue for specific properties at Petit Palace Hoteles. Among key accomplishments, Petit Palace Hoteles was able to dramatically increase its response rate, a measure of management’s commitment to the guest experience. Benjamin Jost,… read more »

TrustYou Extends Reach of its Meta-Reviews through Partnership with TRIPCON

by August 22, 2016 8:55 am Press Releases

Munich, Tokyo, 22 August 2016 – TrustYou (www.staging.trustyou.com), the world’s largest guest feedback platform, has been selected by TRIPCON, Japan’s premier site for comparing and booking hotels, to provide Meta-Review data for its search results. Nearly all travelers rely on review information before making a purchase; 95% of booking decisions are informed by online feedback. Meta-Reviews summarize verified hotel reviews, and are easily integrated into other websites. For instance; Google, Kayak and Hotels.com are among hundreds of sites that have included Meta-Reviews into the information they provide. “TRIPCON has an extensive reach to go along with a very innovative approach… read more »

Internationally operating Tune Hotels count on TrustYou to manage guest feedback and increase bookings

by August 3, 2016 12:25 pm Press Releases

Munich, 3 August 2016 - Tune Hotels’ approach to high lodging quality at an affordable price is an extreme success across the globe, operating 23 hotels in Malaysia, United Kingdom, Indonesia and India. With a complex and diverse portfolio, the hotel group recognizes the need to have a centralized approach to manage guest feedback. TrustYou, the world’s largest guest feedback platform, is the chosen solution of Tune Hotels to meet its strategic needs. TrustYou’s simple dashboard enables Tune Hotels to collect unlimited surveys, analyze its entire online review ecosystem, and make positive improvements on how over five billion travelers see… read more »

TrustYou acquires Checkmate and integrates live messaging into its guest feedback platform

by July 12, 2016 8:54 am Press Releases

Munich, San Francisco, 12 July 2016 – TrustYou, the world’s largest guest feedback platform, today acquired real-time messaging specialist Checkmate, enhancing its platform to incorporate real-time guest feedback. The acquisition of Checkmate enhances the TrustYou platform, allowing hotels to actively engage guests before they arrive and while they are on-site in real-time through SMS, email, and even Facebook messaging. For hoteliers, this drives engagement and allows hotels to always be informed about their guests’ experiences.     Benjamin Jost, CEO and co-founder of TrustYou, explains: “Checkmate provides an outstanding real-time messaging product for hotels to communicate with their guests at… read more »

New Innovative Travel Service Lola to feature TrustYou’s Meta-Review API

by June 15, 2016 7:40 am Press Releases

A new and exciting travel service in the making: Lola, the industry’s latest development, is an on-demand travel service that instantly connects people to personal travel service for hotels, flights, car rentals, and anything else members need for their trips. As opposed to online travel sites, which present hundreds of different options, Lola’s travel consultants provide personalized travel choices that best suit each traveler’s needs. The idea for on-demand personal travel care emerged from the co-founders Paul English and Bill O’Donnell, who are well-known industry players. Among others both were involved in achieving great success for the booking platform KAYAK.… read more »

TrustYou announces partnership with DER Touristik: DER hotel brands use the global feedback platform

by April 25, 2016 8:39 am Press Releases

Munich, 25 April 2016 - DER Touristik, one of Europe’s leading tourism groups, partners with TrustYou – the world’s largest feedback platform – to analyze, benchmark, and influence the online reputation of their own hotel brands across the entire web. TrustYou collects and evaluates feedback for 500,000 hotels worldwide and displays well-structured data by means of a sophisticated tool. Family-friendly “Club Calimera” and the exclusive “lti Hotels” use TrustYou Analytics to manage and react to feedback in order to constantly improve. The comprehensive evaluation of review data also enables the analysis of different areas, such as service, comfort, rooms, and… read more »

25hours Hotels Rely on TrustYou’s Global Feedback Platform for Reputation Management for its Eight Design Hotels

by April 14, 2016 1:24 pm Press Releases

Munich, 14 April 2016 - 25hours Hotels represent extraordinary design, innovation, and outstanding service. The current eight hotels in Germany, Austria, and Switzerland are individually adapted to each location, and also tailored to fit the diverse requirements of the cosmopolitan guests. 25hours Hotels rely on the world’s largest guest feedback platform to optimize quality management and to influence the online reputation across the entire web. TrustYou collects and analyses guest feedback for 500,000 hotels worldwide. The TrustScore and Meta-Review, the summary and analysis of all verified reviews, are integrated into hundreds of websites such as the Google Search and Maps,… read more »

WoodSpring Hotels chooses TrustYou to manage the reputation of its portfolio of hotels

by March 14, 2016 10:26 am Press Releases

Munich, 14 March 2016 - WoodSpring Hotels, operators of the WoodSpring Suites and Value Place brands, has selected TrustYou’s guest surveys and review analytics suite to manage the online reputation of their hotel portfolio. With the reach of TrustYou’s review scores and Meta-Review summaries on Google, Kayak, Trivago, Skyscanner and hundreds of other review web sites, WoodSpring Hotels can now track and respond to guest feedback quickly and easily for all their hotels. The hotel chain will use the sophisticated guest survey tool TrustYou Stars. The collected reviews will be sent out to guests during and after their stay and… read more »

FASTBOOKING and TrustYou Partner to Help Hoteliers Influence Traveller Choice and Bookings

by March 11, 2016 9:19 am Press Releases

Paris, Munich, 11 March 2016: FASTBOOKING has signed a Partnership with German based company TrustYou, that will help the FASTBOOKING community of independent hoteliers to improve their e-reputation and reinforce their online visibility and their direct distribution. FASTBOOKING signing the partnership with TrustYou at ITB Berlin 2016   95% of travelers read reviews before making a booking decision*. In order to help hoteliers improve their e-reputation FASTBOOKING has partnered with TrustYou to integrate the online guest satisfaction survey tool TrustYou Stars in the FASTBOOKING platform. Through this partnership FASTBOOKING will offer its hotel clients a turn-key solution to substantially grow their… read more »

TrustYou Launches Advancement of the TrustYou Radar App: “Social Radar” Enables Hotels to Receive Social Data in Real-Time

by March 10, 2016 9:40 am Press Releases

Munich, 10 March 2016 - Today, TrustYou announces a major advancement to its well-established app – TrustYou Radar – which is the mobile addition to TrustYou Analytics and connects all users with TrustYou while on the go. The newly developed “Social Radar” features collect and display different kinds of social media data about the hotel in real-time. This enables hoteliers to immediately analyze and react to social media posts that are tagged with the hotel or in the location. These include Facebook posts, tweets that mention the @handle of the hotel on Twitter, and Instagram pictures tagged in the geo-location… read more »

TrustYou publishes free eBook “All Things Google: A Guide for Hotels” with insights on how to capture most bookings

by March 3, 2016 10:44 am Press Releases

Munich, 3 March 2016 - Google owns the top 75 percent of the search engine market and has a 78 percent mobile market share.* This also impacts the travel industry. 57 percent of leisure and 64 percent of business travelers** report: “I always start my travel booking and shopping process with search.” These impressive statistics show that search engines are an important source for travelers and it is more significant than ever for hotels to make best use of Google. In order to help hotels understand all the ways to reach travelers on Google and to shed light on knowing… read more »