TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

by January 16, 2018 1:31 pm In The News, Press Releases

Offers Improved Usability and Integrated Guest Feedback Solutions Available from One Login ++ Adds Facebook Widgets For Increased Online Bookings

Munich, 16 January 2018  - TrustYou begins the new year with a significant upgrade, releasing an integrated guest feedback platform and exciting review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay reviews with Surveys and Analytics.

The all-in-one TrustYou Platform

Benjamin Jost, CEO and co-founder of TrustYou, says: “Our platform is the only all-in-one guest feedback solution that helps hotels to capture, analyze, and market reviews, surveys and messages on every channel:  on their own website, on platforms like Google, Tripadvisor, or Facebook Messenger. This update brings us one step closer to the ultimate goal of providing the best and most personalized experience for travelers while offering hotels a one-stop-shop solution when it comes to managing, reporting and responding to guest communication and feedback.


Additionally, TrustYou expanded its solutions that help hotels utilize reviews to market their hotel. This includes both new and existing review widgets to enable hoteliers to prominently display TrustYou’s ratings and reviews on their own website in order to increase direct bookings and across the web. One recent addition includes a Facebook widget that allows hotels to showcase their review content on the third most visited site when searching for a hotel. Targeted review marketing, on channels like Facebook or the hundreds of travel sites that showcase TrustYou reviews, helps hotels to drive direct bookings, boost channel conversions, and lower distribution costs.


The platform upgrade also brings valuable additions to TrustYou’s guest messaging solution. The new live webchat widget can easily be integrated into a hotel’s website, wifi login page, or any other website. This allows travelers to directly contact the hotel additionally to the existing SMS or Facebook messaging features which improves the overall guest experience. All incoming messages are displayed in one single messaging inbox and can be addressed simultaneously with all other incoming guest requests, whether sent via email, SMS, or Facebook.

To learn more about TrustYou’s all-in-one solution, visit



TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide,  powers guest reviews on dozens of travel sites, including Google, Kayak, and* These reviews help hotels to manage and improve their performance along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests via messaging, to post-stay feedback in the form of reviews and survey responses. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor


Press contact

Katharina Sickora