You are probably wondering why your hotel guests’ don’t always leave a review after their stay. Here are 4 reasons why this may be happening to your business and how you can change that by following some of our easy-to-implement strategies. How many of us have read a book recommended by a friend? How many of us have watched a movie because “my cousin told me it is a must-see”? How many of us have chosen to stay at a hotel with a reputation for excellent service? Why wouldn’t we? The trust we put in the opinions of others makes… read more »
Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, and rather brutal, sort of review. From the humble beginnings of word-of-mouth to an entire industry, feedback has certainly come a long way and it’s not stopping here. It’s become second nature to look up and consider online reviews, whether we want to purchase an electronic, choose a restaurant, or book a hotel. Yet why exactly do we base our decision on reviews? What psychological processes are influencing our choices? We’ve decided to… read more »
TrustYou Founder & CEO, Benjamin Jost, on why people are a company’s competitive advantage TrustYou’s adventure originated over 10 years ago when it all started in a small office with four people. Now, this journey has transformed into the world’s largest guest feedback platform, with more than 160 employees across the globe. Did you expect this development when you founded the company? When we started TrustYou, we wanted to build a hotel search site where users can compare prices and quality. The combination would be very powerful and commonly known as “best value”. This focus quickly changed and we… read more »
Les célébrations ont commencé, nous fêtons ce mois-ci notre 10ème anniversaire ! Ce mois-ci marque une étape considérable pour notre entreprise et nous sommes extrêmement fiers de notre parcours actuel. Depuis que la société a été fondée, en 2008, nous avons constamment évolué et nous nous sommes continuellement améliorés, avec encore plus de dynamisme et de passion pour notre travail. Notre mission est d’aider les hôtels du monde entier à améliorer leur services grâce à une excellente réputation, une solution qui a porté ses fruits de façon incroyable et inattendue. Le travail acharné, les produits efficaces et en évolution constante,… read more »
I festeggiamenti sono iniziati, questo mese compiamo ufficialmente 10 anni! Questo mese rappresenta un grande traguardo per la nostra azienda e siamo orgogliosi di averlo raggiunto. Sin dalla fondazione dell'azienda, nel 2008, siamo cresciuti e migliorati continuamente, con un trasporto e una passione sempre maggiori per il nostro lavoro. La nostra mission è aiutare gli hotel di tutto il mondo a migliorare la propria attività grazie ad una reputazione eccellente, che ha ripagato in modi straordinari e inaspettati. Il duro lavoro, i prodotti efficienti e in costante evoluzione, oltre ad un team internazionale, ci hanno permesso di creare un portfolio… read more »
Die Zeit zum Feiern hat begonnen: In diesem Monat werden wir offiziell 10 Jahre alt! Dieser Monat stellt für unser Unternehmen einen großen Meilenstein dar und wir sind sehr stolz darauf, dass wir so viel erreicht haben. Seit das Unternehmen 2008 gegründet wurde, konnten wir beständig wachsen, uns weiterentwickeln und unsere Arbeit mit immer mehr Enthusiasmus und Leidenschaft verfolgen. Unser Ziel ist es, Hotels weltweit dabei zu unterstützen, mit einer hervorragenden Reputation ihr Unternehmen zu verbessern – und das hat sich auf vielerlei erstaunliche und unerwartete Arten bewährt. Harte Arbeit, wirkungsvolle und sich ständig weiterentwickelnde Produkte und ein vielfältiges internationales Team… read more »
Celebrations have begun, as this month we officially turn 10 years old! This marks a huge milestone for our company and we are extremely proud that we've come so far. Ever since the company was founded, back in 2008, we have constantly grown and continuously improved, with more drive and passion for our work. Our mission is to help hotels from all over the world to improve their businesses through an excellent reputation, which has paid off in the amazing and unexpected ways. Hard work, effective and constantly evolving products, plus a diverse-international team, have brought us an impressive portfolio… read more »
After part I, II and III of our Guest Feedback A-Z Guide, we have now reached the bottom of the alphabet and in our final part of this blog series, we’ll talk about relevant industry concepts between travel technology and generation Z. Take a look for quick and easy definitions and supporting content, that can help you get into the depths of hospitality and guest feedback, for a better understanding of it and a more successful business. T Travel Technology = Technology has a huge impact in the travel and hospitality industry and nowadays, it is pretty much impossible… read more »
The third installment of our Guest Feedback A-Z Guide is here and this week we are focusing on everything from marketing to surveys. You probably know the drill by now: we are breaking down the most relevant concepts of guest feedback and the hospitality industry in summarized definitions and referrals to extra pieces of information. Also, in case you missed the first two parts of the A-Z Guide, take a look here and here. M Marketing = A concept that you are probably already familiar with, marketing represents all of a business’ actions of promoting and selling its products and… read more »
Last week we published the first part of our Guest Feedback A-Z Guide for Hotels and, in case you haven’t seen it already, you can check it out here. This week, we continue to break down the most relevant terms and concepts that any person working in hospitality needs to know. From Google to loyalty programs, take a look at our summarized definitions, with extra references and supporting materials that can help you get a better grip on the industry! G Google = Basically, the world’s largest and most used search engine - also when it comes to travelers… read more »
As we shake off the holidays and kick start a new year, we’re excited to look back at some of the highlights from the past 12 months and take a quick peek ahead at the trends 2017 will bring! From welcoming new partners and investing in employees to better support our growing client list, to launching dozens of new, much anticipated, features and three new products that made our platform even more powerful, it’s been a busy year! Here’s a quick snapshot of some of our proudest moments: 2016 was a year of growth and innovation. We took… read more »