Author Bio

Laura Badiu

Laura is a passionate bookworm and a gifted writer. Since joining TrustYou’s marketing team, she has embraced topics in the travel and hospitality sector with enthusiasm. Using her degree in Journalism, Laura creatively weaves words into insightful stories with a focus on reputation management.

Articles By Laura Badiu...

The Contactless Guest Journey - How to Inspire a Pos...

Laura Badiu // September 1, 2021

When it comes to the guest experience, we have long ceased to refer to a single time and place - it’s called a journey for a reason. The overall experience, which goes to impact the…

Why Guest Reviews Are the Key to Restarting Your Hot...

Laura Badiu // August 25, 2021

Reopening your hotel’s doors in 2021 can feel like a full-on rebranding. Old strategies, offerings, and successes are no longer accurate enough for the pandemic traveler - they need to know exactly what they’re in…

4 Ways to Nurture a Positive Restaurant Reputation f...

Laura Badiu // August 16, 2021

Much continues to change in the restaurant industry due to the pandemic and restaurants from around the world are now finding themselves in different stages of the recovery journey. While some businesses have completely switched…

What Your Guests Are Saying About Hotel Safety

Laura Badiu // August 5, 2021

As Maslow’s famous pyramid depicts, safety is one of the most basic human needs. It comes right after physiological needs, such as food, shelter, or rest. The importance of safety in times of COVID-19 has…

What Your Guests Are Saying About Quarantine Stays

Laura Badiu // July 28, 2021

Quarantine hotel stays, while definitely not a concept we ever envisioned until forced by circumstances to do so, have become a reality during the past year. Some hotels from across the world have offered their…

What Your Guests Are Saying About Hotel Cleanliness

Laura Badiu // July 14, 2021

Hotel cleanliness is one of the most important and decisive factors in today’s hospitality business. The quality of the cleanliness and sanitation standards is bound to have a higher impact on travelers than ever before…

3 Ways to Use Contactless Staff Communication Tools ...

Laura Badiu // July 7, 2021

Fast service recovery can be quite the challenge in the post-COVID hospitality industry. With reopenings happening now all across the world, restaffing is, in some cases, a difficult and rather slow process. At the same time,…

What Your Guests Are Saying about F&B after Reopening

Laura Badiu // July 1, 2021

Waking up to a generous breakfast buffet or dining at a variety of available restaurants is one of the best parts of going on vacation. Among the most impactful review categories that affect the overall…

Booking a Hotel in 2021? These Are The Green Flags T...

Laura Badiu // May 27, 2021

When Humphrey Bogart delivered his iconic “We’ll always have Paris” line in Casablanca, he might not have taken a pandemic into account. It’s been a while since we all had Paris, or any other destination…

The Best Developers Are Also Users - Behind the Scen...

Laura Badiu // May 5, 2021

Ever since TrustYou was founded more than a decade ago, our mission was to help hospitality professionals get valuable insights into the traveler experience. Simply put - we wanted to encourage hoteliers from around the…

Traveler Trends and Guest Behavior - What's Changed,...

Laura Badiu // April 27, 2021

Travel in 2021 is already significantly different than what it was even just a year ago. While the current challenges in the hospitality industry are impacting the way in which hotels function, they are also…

El estado de los destinos turísticos en medio de una...

Laura Badiu // April 26, 2021

En circunstancias normales, muchos destinos turísticos de todo el mundo son muy populares y muchos de ellos, extremadamente exitosos a la hora de conseguir huéspedes fieles. Sin embargo, al igual que ocurre con todas las…