TrustYou, the world's largest guest feedback platform, today announces the launch of TrustYou Connect allowing eCommerce providers like PMS, CRM, IBE, RMS, OTA, and GDS to integrate TrustYou’s guest feedback platform. More than 20 partners worldwide such as FASTBOOKING, Cloudbeds and eRevMax have already integrated with TrustYou Connect to offer guest feedback solutions to thousands of hotels across the globe.
As hotel guest information is often disconnected from guest feedback, hotels and hotel solution providers have only limited or no insights about their guests. With TrustYou Connect eCommerce partners can help their hotel clients to positively influence every stage of the guest journey and improve guest experiences.
Laurent Leca, Vice President Product at FASTBOOKING says: "Reviews are essential for travelers when booking a hotel online and TrustYou Connect has proven to be the ideal addition to our hotel e-commerce solution when it comes to feedback. Since we started to connect with TrustYou and integrated TrustYou Stars & Meta-Review in our platform, we have seen great improvements among our hotel clients with regards to review volume, their online presence and attractiveness to travelers."
The TrustYou guest feedback platform influences every stage of the guest journey. First, Partners get access to TrustYou Meta-Reviews to integrate into brand.com hotel websites for free to boost direct bookings. Meta-Reviews are impacting hotel bookings on scale by being displayed on hundreds of sites worldwide, including Google, KAYAK, Hotels.com, and Skyscanner. Second, Connect partners can offer their hotels TrustYou Messaging, a real-time communication solution with their guests which enhances the guest experience and helps to prevent negative reviews. Finally, partners integrate TrustYou Stars lite, the leading guest satisfaction survey solution for the travel industry, for free. The survey solution collects post-stay feedback and provides guest insights that improve hotel operations. The collected feedback directly influences TrustYou Meta-Reviews and can also be published on Google which in turn might positively impact hotels’ search rankings.
Michael Menzel, VP Strategic Partnerships at TrustYou, adds: “TrustYou Connect proposes a high value to partners and their hotel clients. The new possibility of connecting hotel guest information with guest feedback and thereby offer a wider set of data points helps hoteliers to get the full picture, influence booking decisions and improve their hotel product.”
TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future visitors. Guest feedback informs 95% of booking decisions, and TrustYou’s guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler’s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou’s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar. eCommerce providers can join TrustYou Connect, a partner program to integrate TrustYou’s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey.
Find more information on TrustYou and the guest feedback platform at trustyou.wpengine.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor