Tag Archive: online reviews

Weekly Roundup: Travel, Tech and Social Media

by September 25, 2015 11:06 am

It's Friday, so you know what that means: time for our weekly roundup! Even in the madness of Oktoberfest we've been on the lookout for great travel and hospitality news for you. Click through for the best of this week's stories. Ein Prosit! Is Reputation the Key to Loyalty? Loyalty is hard to come by, yet essential to profitable operations in a competitive market. Repeat guests are far more valuable than one-time guests, and according to studies, engaged guests spend 46% more than unengaged ones. So what should hotels focus on to gain guest loyalty? Is reputation the answer? What… read more »

Weekly Roundup: Travel, Tech and Social Media

by September 18, 2015 1:40 pm

It's a good weekend for festivals if you're in Munich these days! Our office is buzzing as our teams gear up for a full day at the Oktoberfest tomorrow! But we are still going to bring you the best stories from this week. Check out our favorite picks below! Ein Prosit! Targeting Your Hotel's Digital Content for the SHE-Conomy Women don’t buy with the objective of collecting more things: they want the experience to go along with it. Successful hotel marketers recognize the value in tweaking their messages to hit the right chords with the valuable female traveler. Taking Ownership… read more »

Weekly Roundup: Travel, Tech and Social Media

by September 11, 2015 11:46 am

Happy Friday once again! I’ve come across some great articles this week. These inspiring reads are sure to get your creative juices flowing as you work on your plan to improve your business. Enjoy! Are Travelers Getting It All Wrong? Travelers are armed with more information than ever to make travel decisions. Vastly more. In fact, there are on average 465 reviews per hotel available to be read. With so much feedback in hand before booking, travelers should be pretty happy with their accommodations these days. But do they really have the feedback they need to make an informed decision?… read more »

Weekly Roundup: Travel, Tech and Social Media

by September 4, 2015 12:15 pm

It's already the first week of September and here at TrustYou, we are preparing for the fourth and final quarter of the year! A lot has happened over the past couple of days and since we know how difficult it can be to keep track of everything, we've put together, as usual, a roundup of all the notable stories from the wonderful world of travel and hospitality for you! From some great tips for more direct bookings to startup culture values and social media news, here's our picks of the week. Happy reading! Embracing Startup Culture Values to Succeed in… read more »

Weekly Roundup: Travel, Tech and Social Media

by August 28, 2015 10:26 am

Is August really over? We’re enjoying the last few days of sun here. There’ve been some pretty cool developments like Think with Google’s Travel Dashboard. Before you take off for the weekend, make sure you haven’t missed any industry news in our Travel, Tech, and Social Media Weekly Roundup. Happy reading! Think with Google: Travel Dashboard THINK WITH GOOGLE launches the Travel Dashboard with detailed information about the search habits of online travelers. This info is said to update quarterly, and answers (by city) fundamental questions such as “where are people traveling”, and “from where are people coming”! ixigo Extends… read more »

Customer Success: How B&B HOTELS Uses TrustYou To Gain More Reviews and Customer Feedback

by August 25, 2015 1:36 pm

Founded in 1990 by the French company Galaxie S.A., B&B HOTELS is the third largest budget hotel chain in France, with over 230 hotels in France and in total, more than 300 hotels in Europe and Morocco. With the newly opened B&B Hotel Erfurt, B&B HOTELS currently has 76 hotels with more than 7,000 rooms in Germany. B&B HOTELS knew early on that in order to make the guest experience even better, it would have to place more emphasis on online guest feedback. The hotel group made it a goal to understand its customers’ needs and to provide truly personalized… read more »

Weekly Roundup: Travel, Tech and Social Media

by August 21, 2015 4:02 pm

Another week of exciting developments in the tourism industry. We've done some digging to uncover the best travel, tech, and hospitality articles to recap this week's most interesting events. Happy reading! TrustYou Meta-Reviews added to Skyscanner hotel travel search TrustYou continues to roll out Meta-ReviewsTM to travel sites across the world, including the latest integration with Skyscanner. Skyscanner prides itself on providing a comprehensive yet simple approach to travel, and TrustYou enhances this mission by providing a straightforward, accessible, and useful visual of verified hotel reviews distilled from sites worldwide. Review sites guide travelers, especially affluent ones Travel review sites continue… read more »

Weekly Roundup: Travel, Tech and Social Media

by June 19, 2015 11:38 am

Friday here at TrustYou means it's time for another roundup of travel tech, social media and reputation management! In today's roundup, check out our study in partnership with Wego to find out which destinations rank healthiest for Wellness hotel reviews, find out what Steve Jobs stole from Ritz-Carlton and what you can learn from their anticipatory customer service model, and read how millennials are connecting with travel online! Happy reading! Which destinations rank healthiest for Wellness hotel reviews? How to write killer services descriptions: five mistakes and their fixes What Steve Jobs stole from Ritz-Carlton (And you should steal from… read more »

Weekly Roundup: Travel, Tech and Social Media

by January 23, 2015 10:08 am

Happy Friday! Here’s our weekly roundup of travel tech, social media and reputation management so that you are up to speed with the key industry news and trends. Happy reading! How to find time to respond to online reviews Three tips for using reviews to leverage cross-platform trends How mobile is set to take over the travel industry in 2015 Airline and hotel apps less popular than OTA apps with Millennials Airbnb usage to surpass hotel companies, but not for business travel  Why business travel is never going to be the same after 2015 51% of world uses social media:… read more »

Do Travel Reviews Have An Impact on Hotel Conversion Rates and Pricing?

by September 30, 2014 11:11 am

Anecdotally, most hoteliers will agree that reviews and online user-generated content are important for business. Quantifying this importance, however, is often difficult. We recently developed a study together with Donna Quadri-Felitti, Academic Chair and Clinical Associate Professor at NYU, Preston Robert Tisch Center for Hospitality and Tourism to better understand the effect that online reviews have on hotel conversion rates and pricing at the point of purchase. The study is the first of its kind using simulated booking engines and heat mapping technology to determine consumers’ hotel choices. The findings reveal that reviews do indeed have a significant impact on… read more »

Online Hotel Reviews & the Emotional Connection

by September 27, 2013 8:17 am

I recently saw a quote float by on Facebook (which, of course, I can’t find anymore so forgive the paraphrase) about how we spend our entire youths dedicated to getting the righteous A, but as adults there aren’t any A’s. They never matter again. It got me thinking about how true this is, unless you’re a hotel. Online hotel reviews are the grown up A’s, or F’s, such as the case may be. And the perfect hotel stay I was talking about in my last post is that all-too-rare A++, exceeds expectations, went-above-and-beyond. For most hotels, this won’t happen very… read more »