If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars. It’s no longer a matter of debate - in the world of hospitality, guest reviews have a signficant impact on a hotel's reputation and future bookings. That's why it is crucial for hotel managers to respond to reviews with professionalism, empathy, and promptness. In this blog, we will explore five exceptional examples of hotel managers who have mastered the art of responding to reviews and turned potentially negative experiences into… read more »
Wir haben die aktuellsten Forschungsergebnisse über die Art und Weise, wie Menschen Feedback lesen, ausgewählt - und einige wichtige Maßnahmen zusammengestellt, die Ihnen dabei helfen können, Gästebewertungen zu nutzen, um somit mehr Buchungen zu erhalten. Es geht ums große Ganze Reisende lesen Bewertungen nicht nur, um unangenehme Erfahrungen zu vermeiden. Bewertungen werden im Allgemeinen nicht alleine gelesen, um Betrug zu erkennen oder zwielichtige Lokalitäten mit kaltem Essen und dünnen Wänden zu vermeiden. Online-Feedback hilft Reisenden, die Lücke zwischen ihren Erwartungen und dem, was sie bekommen, zu schließen. Ist der Standort günstig? Bietet das Hotel haustierfreundliche Optionen? Gibt es dort einen… read more »
We’ve selected the most recent data on how people read feedback - and put together some key actions that can help you leverage guest reviews to get more bookings. It’s About the Bigger Picture Travelers are not reading reviews just to avoid unpleasant experiences. Reviews aren’t generally read to identify scams or avoid shady places with cold food and thin walls. Online feedback helps travelers to close the gap between what they want and what they’ll get. Is the location convenient? Does the hotel offer pet-friendly options? Does it have a pool? From reviews, they are picking keywords like pieces… read more »
There are two things that you need to be aware of when working in today’s hospitality business. One, your time is precious. Two, Google guest reviews are your golden ticket to gaining back more of that time. There has been a lot of buzz over the last few months regarding Google’s entrance in the online reputation sector for hotels. Google is estimated to receive more reviews than any other individual source and 63% of consumers actively read these reviews. It’s becoming obvious that Google has slowly but surely become one of the most reliable and popular review sources. So how… read more »