Tag Archive: guest feedback

[Infographic]: An Analysis of Hotel Guest Conversations

by November 21, 2016 3:46 pm

Engagement is on the rise between hotel staff and guests through messaging services as conversations increasingly move digital and mobile. Recording these conversations opens the door to further insight into the guest journey by analyzing their sentiment to unveil communication attitudes and behaviors. How to Utilize Real-Time Messaging to Monitor Guest Feedback To illustrate some of the potential, collectable insights, we've analyzed 10,000 messages using TrustYou's state-of-the art sentiment analysis algorithms. The infographic below captures a snapshot of the conversations existing between TrustYou Messaging clients and their guests:     Hotels can learn a lot about their guests by communicating regularly with them on-site.… read more »

Une analyse des conversations entre hôtels et clients

by November 21, 2016 3:46 pm

L'engagement est en hausse entre le personnel de l'hôtel et les clients à travers les services de messagerie, les conversations évoluant de plus en plus vers le mobile et le digital. Enregistrer ces conversations, permet ainsi d'ouvrir la porte à plus d'informations sur le parcours des voyageurs en analysant leurs opinions afin de dévoiler des attitudes et comportements en termes de communication. Comment utiliser la messagerie en temps-réel afin de suivre les feedbacks clients Afin d'illustrer le potentiel d'informations collectables, nous avons analysés 10 000 messages en utilisant la technologie d'analyse sémantique de TrustYou. L'infographie ci-dessous montre des conversations existantes… read more »

Textnachrichten aufs Handy: Verbesserte Kommunikation zwischen Hotel und Gast

by November 21, 2016 3:46 pm

Konversationen zwischen Hotelmitarbeitern und Gästen verlagern sich zunehmend auf Direktnachrichten, da der Austausch von Informationen immer mehr digital und über Smartphones stattfindet. Mithilfe dieser Konversationen können viele nützliche Erkenntnisse in Bezug auf den Reiseverlauf des Gastes gewonnen werden, indem Inhalte und Kommunikationsverhalten analysiert werden. Von Gästefeedback mit Direktnachrichtenversand in Echtzeit profitieren Um dies besser zu veranschaulichen, haben wir mit TrustYous hochmoderner Sentiment-Analyse-Algorythmen 10.000 Nachrichten analysiert. Die unten stehende Infografik zeigt eine Auswahl an bestehenden Konversationen zwischen TrustYou Messaging-Kunden und ihren Gästen:     Hotels können viel über ihre Gäste lernen, indem sie regelmäßig mit ihnen vor Ort kommunizieren. Heutige Kommunikationsmethoden… read more »

Un’analisi delle conversazioni tra cliente e hotel

by November 21, 2016 3:46 pm

Il rapporto tra il personale ed i clienti si stringe attraverso servizi di messaggistica e le conversazioni si muovono sempre più verso il mobile ed il digitale. Salvare queste conversazioni dà accesso a maggiori informazioni sull'itinerario del viaggiatore analizzando le opinioni per rivelare abitudini e comportamenti nell'ambito della comunicazione. Come utilizzare i messaggi in tempo reale per monitorare il feedback degli ospiti Abbiamo analizzato 10.000 messaggi col nostro algoritmo di analisi semantica per illustrare il potenziale di informazioni che si possono raccogliere. Questa infografica presenta un'istantanea delle conversazioni esistenti tra i nostri clienti che usano TrustYou Messaging ed i loro… read more »


by November 21, 2016 3:46 pm

お客様とのコミュニケーションは、ますますデジタルやモバイルに移行しており、メッセージング・サービスを通したホテル・スタッフと宿泊客との関わりも増加の一途をたどっています。こうしたコミュニケーションを記録し、お客様のセンチメント(感情)を分析することで、お客様のコミュニケーション・スタイルや行動を明らかにし、お客様がどう感じているかをより詳しく、正しく理解することができるようになります。 そこでTrustYouでは、独自の最新解析アルゴリズムを使って1万件のメッセージを分析。役立つ、価値あるこれらのメッセージの内容を分かりやすく図解しました。下記のインフォグラフィックは、TrustYou Messagingをお使いの宿泊施設様とその宿泊客との実際のやり取りをまとめたものです。 リアルタイム・メッセージングを使ってお客様の声を把握するには そこでTrustYouでは、独自の最新解析アルゴリズムを使って1万件のメッセージを分析。役立つ、価値あるこれらのメッセージの内容を分かりやすく図解しました。下記のインフォグラフィックは、TrustYou Messagingをお使いの宿泊施設様とその宿泊客との実際のやり取りをまとめたものです。     滞在中、定期的に宿泊客とコミュニケーションをとることで、宿泊客がどう感じているか詳しく知ることができます。昨今、コミュニケーション手法は、よりモバイル重視になり、電話や直接会って話す機会は減っています。 TrustYou Messagingは、テキスト(SMS)やFacebookメッセージ、Eメールを通じてお客様と会話をするツールです。リアルタイムにお客様とコミュニケーションがとれれば、お客様の滞在中その場でホテルのサービスを改善できるだけでなく、満足したお客様からの良いクチコミを期待することもできます。今すぐ、14日間の無料トライアルを始めてみませんか?

[Infografia]: Un análisis de los diálogos entre hotel y cliente

by November 21, 2016 3:46 pm

A medida que se populariza el uso de terminales móviles y los mensajes escritos, se incrementa el uso de sistemas de mensajería en tiempo real entre hotel y clientes. Dichos sistemas permiten revisar a posteriori todos los diálogos con el huésped, facilitando el análisis de su conducta, preferencias y percepciones durante su estancia en el hotel. Cómo aprovechar sistemas de mensajería en tiempo real para mejorar los índices de reputación online Hemos aplicado nuestro algoritmo para el análisis semántico a 10mil diálogos registrados entre hoteles y clientes con el fin de ilustrar los beneficios de utilizar una plataforma de mensajería.… read more »

How to Use Reputation Management to Influence Hotel CapEx

by October 26, 2016 10:41 pm

Introduction to Hotel CapEx   Hotels have a lot of options when it comes to allocating capital expenditure, or CapEx, budgets each year. Without proper data and research, it’s nearly impossible to choose the most impactful improvements that will maximize return on investment. Hotels that take the time to analyze their existing data, i.e. guest reviews, have the the opportunity to choose the best projects. Here’s how you can use reputation management to allocate your hotel’s CapEx.   What is a capital expenditure?   A capital expenditure is either a newly purchased asset or an investment in a current capital… read more »

The Future of Guest Feedback: Proactive vs. Predictive Experiences

by August 2, 2016 10:00 am

In every area of business, being proactive beats being reactive. For example, if investors can follow the ebbs and flows of the stock market, they can predict when to invest and when to hold back – garnering a profit. The same is true in hospitality. However, this notion of being proactive rather than reactive when it comes to providing positive guest feedback is still a foreign concept to many. It doesn’t just mean offering your guests a pleasant stay in the hopes of a positive review. Rather,  it's about actually understanding the needs of each individual guest to provide them with the best experience.… read more »

TrustYou Technology Will Benefit Both Attendees and Exhibitors at HITEC 2016

by June 2, 2016 8:47 pm

The TrustYou team will be at the Hospitality Industry Technology Exposition & Conference (HITEC) in New Orleans, LA the week of June 20th - 23rd. HITEC is the world’s largest hospitality technology show, so it seemed only fitting that TrustYou utilize this outlet to showcase the world’s largest guest feedback platform. The TrustYou guest feedback platform collects and analyzes nearly 3 millions traveler reviews, surveys, and social posts each week for over 500,000 global hotels. Travels sites like KAYAK, Hotels.com, and Google use this data to help enhance the traveler’s search-shop-buy process. And now with the introduction of TrustYou’s new… read more »

Customer Success: How B&B HOTELS Uses TrustYou To Gain More Reviews and Customer Feedback

by August 25, 2015 1:36 pm

Founded in 1990 by the French company Galaxie S.A., B&B HOTELS is the third largest budget hotel chain in France, with over 230 hotels in France and in total, more than 300 hotels in Europe and Morocco. With the newly opened B&B Hotel Erfurt, B&B HOTELS currently has 76 hotels with more than 7,000 rooms in Germany. B&B HOTELS knew early on that in order to make the guest experience even better, it would have to place more emphasis on online guest feedback. The hotel group made it a goal to understand its customers’ needs and to provide truly personalized… read more »