[Infographic]: An Analysis of Hotel Guest Conversations

Engagement is on the rise between hotel staff and guests through messaging services as conversations increasingly move digital and mobile. Recording these conversations opens the door to further insight into the guest journey by analyzing their sentiment to unveil communication attitudes and behaviors.

How to Utilize Real-Time Messaging to Monitor Guest Feedback

To illustrate some of the potential, collectable insights, we've analyzed 10,000 messages using TrustYou's state-of-the art sentiment analysis algorithms. The infographic below captures a snapshot of the conversations existing between TrustYou Messaging clients and their guests:

 

TrustYou Messaging

 

Hotels can learn a lot about their guests by communicating regularly with them on-site. Current communication techniques have moved towards mobile and away from in-person and telephone conversations.

TrustYou Messaging offers communication services for hotels via text (SMS), Facebook Messenger, and email. Real-time communication improves your hotel’s service on-site and encourages better reviews from happier guests. Start your 14-day free trial today!

Nicholas Scott Johnson

Nicholas is an expat, transplanted from Los Angeles to Munich. Building on degrees in marketing and international tourism, he applies a unique perspective throughout his storytelling. Nicholas has an obsession for visuals and design, contributing to the face of TrustYou.

Recommended Reads

Las Claves del Revenue Management: Reputación Online y Fair Pricing

Jannik Heitmüller // March 4, 2021

La crisis mundial que estamos viviendo como consecuencia de la pandemia de coronavirus ha supuesto un reto sin precedentes para el sector de la hostelería. No tenemos puntos de referencia con los que comparar las…

El estado de los destinos turísticos en medio de una pandemia - Preguntas con un Experto

Laura Badiu // April 26, 2021

En circunstancias normales, muchos destinos turísticos de todo el mundo son muy populares y muchos de ellos, extremadamente exitosos a la hora de conseguir huéspedes fieles. Sin embargo, al igual que ocurre con todas las…

Por qué la calidad hotelera debería estar junto al precio como KPI en 2022

Francisco Sanchez // March 4, 2022

Los viajes nunca dejan de cambiar y han sido especialmente difíciles a muchos niveles para todo el sector de la hostelería durante los dos últimos años. Sin embargo, el año 2022 parece por fin prometedor.…

Empieza a ganar. Solicita una demo.