The Elite Hospitality Group is located in the Kingdom of Bahrain, and currently operates four All Suites Hotels and three Luxury Residences. The hotel group began using TrustYou's guest feedback platform in 2014 and since then, has put a guest feedback management plan in place to better understand its guests and consistently improve its operations.
With extensive guest feedback to act on at its fingertips, the hotel chain was able to detect various areas for improvement and effectively enhance their guest experience.
Key areas of improvement include:
- 878% boost in the number of Google reviews
- 60% increase in response rate across all types of reviews
- 4% increase in Overall TrustScore
- Various operational improvements based on guest feedback that led to significant increase in different sentiment category scores
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