TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

by June 14, 2018 2:27 am In der Presse, Pressemitteilungen

++ The Joint Solution Integrates All Voice-Commands into a Property’s Technology Stack ++ Voice Messaging Becomes More Popular Among Travelers ++

Munich, 14 June 2018  - TrustYou, the world’s largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou’s guest messaging feature with Volara’s voice-based guest engagement software, through Amazon’s “Alexa” and results in an innovative and hassle-free way of communicating on the spot, during a guest’s on-site experience.

TrustYou first released its Guest Messaging feature in 2016 and has been constantly improving ever since. In the company’s most recent eBook, The Hotelier’s Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey, TrustYou recommended Volara’s solutions, emphasizing their fruitful partnership.

With the integration of the Volara-powered Amazon Echo into the TrustYou Guest Messaging tool, guests can now communicate with the hotel staff in the most effortless way: by only using their voices. 35.6 million Americans used a voice-activated assistant device at least once a month in 2017, per eMarketer — a year-over-year increase of nearly 130 percent. This goes to show that voice-enabled devices are rising in popularity and have the ability to enhance the guest experience.

“By providing an easy, innovative way of communication between guests and hosts, the overall experience of a hotel stay is boosted in a considerable manner”, says Benjamin Jost, TrustYou’s CEO and Co-Founder. “We are proud of our partnership with Volara since we have found a great way of combining two popular technologies and tools, to further enhance the guest journey and improve a hotel’s reputation.”

The integration between the two technologies is fast and seamless and the overall voice-enabled messaging tool is meant to help hotels be a step ahead of the competition, as well as personalizing and improving the hotel service and the guest’s on-site experience.

“Modern hoteliers want to communicate with their guests efficiently and on their guests’ preferred medium - whether live and automated voice from Volara or through the multiple text-based messaging channels offered by TrustYou.  This joint solution packs a powerful multi-channel punch that is already increasing guest satisfaction in leading hotels across the United States. Volara is proud of its work with TrustYou and will continue to invest in innovative joint solutions”, adds David Berger, CEO of Volara.  

To find out more about the TrustYou and Volara partnership and the resulting voice-messaging product, stop by booth 1009 at this year’s HITEC in Houston.

Weitere Informationen zu TrustYou und der Gästefeedback-Plattform finden Sie unter www.trustyou.com.

 

Über TrustYou

TrustYou, die größte Gästefeedback-Plattform der Welt, bietet Hotels Lösungen, die zu mehr Buchungen und der Verbesserung ihres Angebotes führen. In jeder Phase des Reiseverlaufs des Gastes können Hotels Gästefeedback nutzen, um die Bewertungen besser zu vermarkten und operative Bestleistung zu erreichen. Gästefeedback beeinflusst 95% der Buchungsentscheidungen. TrustYou Meta-Review, die Hunderte von Millionen von Hotelbewertungen und Fragebögen für mehr als 500.000 Hotels weltweit enthält, unterstützt Gästebewertungen auf Dutzenden von Reiseseiten, darunter Google, Kayak und Hotels.com.* Diese Bewertungen geben Hotels zudem tiefe Einblicke, die dazu beitragen, die Online-Präsenz in jedem Schritt des Reiseverlaufs des Gastes zu verbessern: von der Buchung und Suchanfragen vor dem Aufenthalt über Anfragen und Nachrichten der Gäste in Echtzeit bis hin zu Feedback nach dem Aufenthalt in Form von Bewertungen aus Fragebögen. Mit dem TrustYou-Partnerprogramm können PMS, CRM, IBE und andere Hotelsoftware-Anbieter die Gästefeedback-Plattform von TrustYou in ihre Produkte integrieren, um ihre Hotelkunden dabei zu unterstützen, Buchungen und Umsätze positiv zu beeinflussen.

Weitere Informationen zu TrustYou und der Gästefeedback-Plattform finden Sie unter www.trustyou.com.

* TrustYou Meta-Reviews enthalten nur verifizierte Bewertungen und keine Bewertungen von TripAdvisor

 

Pressekontakt

Katharina Sickora

katharina.heitmann@www.trustyou.com

+ 49 89 55 27 35 - 116