New Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Guest Journey

by May 17, 2018 2:25 am In der Presse, Pressemitteilungen

The Hotelier’s Tech Guide - Must-have Technologies That Impact The Guest Journey

Munich, 7 May 2018  - TrustYou, the world’s largest guest feedback platform, released their latest eBook: The Hotelier's Tech Guide - Must-Have Technologies That Impact The Guest Journey. This eBook breaks down the technologies and software that modern hoteliers need to use to succeed in a digital age. It also emphasizes their impact on all phases of the guest journey, from the initial booking to post-stay ROI measurement.

The Hotelier’s Tech Guide speaks to both independent and chain hoteliers and it provides them with insightful information about hotel technologies that determine the success of a guest experience, as well as a hotel’s overall operations, reputation, and revenue management. The eBook is divided into four chapters, the first three of them following the guest journey. Every chapter includes in-depth descriptions of must-have systems that impact each phase:

  • Pre-Stay: focuses on Internet Booking Engines, Reservation Systems, Channel Managers and Live Chat tools;
  • On-Site: includes information about Customer Relationship Management Systems, Property Management Systems, Direct Messaging, and The Internet of Things;
  • Post-Stay: provides details on Guest Feedback Platforms and Revenue Management Systems;

The final chapter of the eBook tackles up-and-coming, innovative tech concepts such as Artificial Intelligence and Virtual Reality - technologies that are not yet widely used, but can positively impact the guest experience.

“It’s no secret that technology has made its way into hospitality, and successful businesses rely on a number of software and systems. However, it is not always clear which technology hotels have the greatest payoff. This is why we wanted to break down the most important and relevant technologies that hoteliers absolutely need in this tech-driven era, in order to ease operations, save valuable time and increase the number of bookings and the overall revenue. Having attributed each technology to a different stage of the guest journey should help shed some light on their necessity and impact.” said Valerie Castillo, TrustYou’s Vice President of Marketing.

The Hotelier's Tech Guide - Must-Have Technologies That Impact The Guest Journey is available for free download here.

Weitere Informationen zu TrustYou und der Gästefeedback-Plattform finden Sie unter www.trustyou.com.

 

Über TrustYou

TrustYou, die größte Gästefeedback-Plattform der Welt, bietet Hotels Lösungen, die zu mehr Buchungen und der Verbesserung ihres Angebotes führen. In jeder Phase des Reiseverlaufs des Gastes können Hotels Gästefeedback nutzen, um die Bewertungen besser zu vermarkten und operative Bestleistung zu erreichen. Gästefeedback beeinflusst 95% der Buchungsentscheidungen. TrustYou Meta-Review, die Hunderte von Millionen von Hotelbewertungen und Fragebögen für mehr als 500.000 Hotels weltweit enthält, unterstützt Gästebewertungen auf Dutzenden von Reiseseiten, darunter Google, Kayak und Hotels.com.* Diese Bewertungen geben Hotels zudem tiefe Einblicke, die dazu beitragen, die Online-Präsenz in jedem Schritt des Reiseverlaufs des Gastes zu verbessern: von der Buchung und Suchanfragen vor dem Aufenthalt über Anfragen und Nachrichten der Gäste in Echtzeit bis hin zu Feedback nach dem Aufenthalt in Form von Bewertungen aus Fragebögen. Mit dem TrustYou-Partnerprogramm können PMS, CRM, IBE und andere Hotelsoftware-Anbieter die Gästefeedback-Plattform von TrustYou in ihre Produkte integrieren, um ihre Hotelkunden dabei zu unterstützen, Buchungen und Umsätze positiv zu beeinflussen.

Weitere Informationen zu TrustYou und der Gästefeedback-Plattform finden Sie unter www.trustyou.com.

* TrustYou Meta-Reviews enthalten nur verifizierte Bewertungen und keine Bewertungen von TripAdvisor

Pressekontakt

Katharina Sickora

katharina.heitmann@www.trustyou.com

+ 49 89 55 27 35 - 116