Weekly Roundup #10: Travel, Tech and Social Media

Week 10/2018

It’s Friday once more and that means our Weekly Roundup is back! This week has been super busy for us, we announced new exciting partnerships and participated at ITB Berlin! You can check out our social media accounts to see how that went: we are on Facebook, Twitter, LinkedIn and Instagram!

Other than that, we gathered even more hospitality news and stories that were recently published, so read away! Until the next time, have a wonderful weekend!


Industry News

TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally:

We are more than happy to announce that B&B Hotels, one of Europe’s fastest growing hotel brands, decided to expand its collaboration with our all-in-one guest feedback platform for all 400 properties. Since 2012, our reputation management tools have helped B&B Hotels in Germany, Italy, and Poland to manage, leverage and improve their reviews and scores. The successful partnership has now led to an expanded collaboration for an additional 262 properties in France and 16 in Spain with the goal to ensure optimized review collection, management, marketing within one easy-to-use platform for the entire brand.

Protel and TrustYou Collaboration Brings Huge Benefit to Hotels By Enabling Automated Survey and Guest Data Processes:

This week we have also announced our exciting collaboration with protel, the hotel management systems provider. The collaboration of the two software providers enables an automated guest data synchronization and distribution of surveys for hotels and accommodation providers. TrustYou clients, who also use protel’s PMS solutions for their hotel management purposes, can immediately benefit from this combined offer to easier collect surveys and thereby increase the number of reviews, improve scores and grow revenue. "We help hotels to get the most out of technology, but the significant difference is our pre-integrated, and collaborative platform," says Jeremy Armes, VP of Marketing at protel. "This exciting partnership with TrustYou demonstrates how protel encourages opportunity from across a trusted and diverse vendor base, to deliver best-of-breed functionality into all hotels on protel.I/O."

U.S travel unveils tool to measure tourism impact on state economics:

Amid calls by some state lawmakers to cut state and destination marketing budgets, the U.S. Travel Association released this week the Travel Economic Impact Calculator (TEIC). This is a tool designed to show the direct impact of an increase or decrease in traveler spending on a state's economy—and how travel-generated tax revenues directly supports public sector jobs—like firefighters, police officers and public school teachers. Travel promotion plays an integral role in driving tourism to destinations. Increased investment in travel and tourism promotion attracts more visitors, whose spending creates jobs, fuels the local economy and generates tax revenue supporting vital public services.


Trends and Insights

International travel with one of the highest growth rates in the last twenty years:

2017 has been an exceptionally strong year for international travel, with Europe being the main growth driver as both a source market as well as a destination region. Worldwide, the number of outbound trips has increased by 6.5 per cent, reaching nearly 1.2 billion international trips in 2017. Also positively, for the first time since IPK surveys the impact of terrorism on international travel, terror sensitivity has decreased and destinations are perceived as “safer” than before. These findings are based on latest results of IPK’s World Travel Monitor, an annual survey analyzing the outbound travel behavior in more than 60 countries worldwide, covering over 90 per cent of the global outbound demand.

Chinese travelling more, spending more, favour mobile payments: Nielsen/Alipay report:

Chinese travellers are travelling more, spending more, and are more prone to using mobile payment when travelling. These are the key findings of the latest of many reports on outbound Chinese travelling trends. According to the Outbound Chinese Tourism and Consumption Trends: 2017 Survey, by Nielsen and Alipay, a growing number of Chinese tourists expect to utilise mobile payment methods while travelling overseas. According to the China National Tourism Administration, Chinese tourists made 131 million overseas trips in 2017, an increase of 7% from 2016.  Amongst these, Chinese tourists continue to increase spending during their trips. Data from the International Association of Tour Managers shows that overseas travel spending by Chinese tourists reached US$261.1 billion in 2016, an increase of 4.5% year-on-year, and ranked first worldwide.



‘Exponential growth’ for Hotelbeds Group’s APItude last year:

Hotelbeds Group had recently announced that its newest hotel distribution API, APItude, saw an almost 10-factor ‘exponential growth’ last year, where almost 300 million daily requests were being fielded. In addition to the increased volume of requests daily, the group also revealed that response times have also improved to under 0.5 seconds as a result of a complete migration to the cloud, following the launch of APItude Cloud in late 2016. APItude is the fastest and lightest hotel distribution API currently in the market which makes the integration process easier, faster and more intuitive and allows partners to more easily develop their own travel website or mobile app using Hotelbeds Group’s product portfolio.

Hipmunk enhances flight search with features to make comparison easier:

Hipmunk by Concur has redesigned its flight search interface to make comparison shopping easier, including sorting for the cabin and service features passengers want most. The results also show variants on features available by fares classes, to help travelers better judge the value of the ticket they book. In addition to showing details on what fees policies apply to various fares tiers by each flight listing, the new Hipmunk flight search design adds a “Show Me” column which reveals passenger experience features available on each leg.

Laura Badiu

Laura is a passionate bookworm and a gifted writer. Since joining TrustYou’s marketing team, she has embraced topics in the travel and hospitality sector with enthusiasm. Using her degree in Journalism, Laura creatively weaves words into insightful stories with a focus on reputation management.

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