CDP
{Initiator} initiated the chat
Hello Mariah, we’re excited to welcome you tomorrow! Check-in starts at 3 PM, but you’re welcome to complete digital check-in now if you’d like.
Hotel
Guest
Mariah messaged on WhatsApp
It’s my partner’s birthday. Can you arrange flowers in the room?
CDP
Hospitality AI replies
Of course, Mariah. We’d love to make this special. We’ll place fresh flowers in your room before you arrive. Would you also like us to prepare a birthday cake?
Hotel
Guest
Mariah messaged on WhatsApp
I’ll be arriving before check-in. Can I store my luggage early?
CDP
Hospitality AI replies
Absolutely, Mariah. You’re welcome to leave your luggage at the front desk anytime.
Hotel