How To Genuinely Say Thank You

When my son was two, he said thank you a hundred times every day. Seriously. It was among his first—and favorite—phrases. And I loved the enthusiasm with which he said it. As a society we work really hard at teaching our children to be polite—yet somewhere along the way we lose sight of this very simple, and civilized, communication.

At hotels, the art of the “thank you” has been lost. Let’s be frank, guests don’t care about a printed, stock letter from the GM, and just because a four-star hotel does a new one each day doesn’t really make it any different than the letter the budget hotel puts in the binder on the coffee table. It’s just not genuine. And being genuine is the name of the game these days.

What if you encourage your staff to say, “Thank you.” Out loud! And often!

Thank you for choosing our hotel.

Thank you for staying with us.

Thank you for having breakfast here.

Thank you for reporting the dripping faucet. We will get right on that.

Oh, your hair dryer is broken? Thank you for letting me know. I’ll make sure we get you a new one shortly.

The key to making this work, however, is having a thankful staff. Instill in them that this is THE way to communicate with guests. To, whenever possible, start with a thank you.

Saying thank you goes a long way and may just save your reputation down the line.

Tony Ciccarone

Tony Ciccarone is a web developer who is experienced in making high-quality professional websites, writing clean & reusable code, and creating data-driven web applications.

Recommended Reads

Short Staffed and Overwhelmed? How to cope with less (hu)manpower

Kelly Johnson // May 2, 2022

Wherever you go these days, it’s abundantly clear that businesses of all kinds are short-staffed. “We are Hiring” signs can be seen nearly everywhere. Hospitals, retail stores, the public sector, and service industries all lack…

How Google Hotel Reviews Impact Your Hotel

Valerie Carboni // August 1, 2021

Google has been one of the top hotel review sources over the past several years, along with Therefore, there is always a lot of buzz about hotel reviews on Google and what really drives…

Direct Messaging Guests Step-by-Step: The On-Site Experience

Laura Badiu // June 4, 2020

Direct messaging has been around for quite a while now and its popularity among travelers is definitely strong and steady. In fact, recent findings show that more than 8 out of 10 (85%) of consumers…

Marketing Crisis or Crisis Marketing? - FAQ with an Expert

Laura Badiu // May 20, 2020

Our “FAQ with an Expert” series continues and this time, we asked our VP of Marketing, Valerie Castillo, a few pressing questions about the current state of marketing within the travel and hospitality industry. As…

Start Winning. Request a Demo Today!