At this year's ITB Berlin, our CEO, Benjamin Jost, discussed the importance of direct messaging in hospitality, through verified statistics. Check out the video recording of the ITB panel, to learn more best practices of direct messaging between hotels and guests, plus research findings regarding guest communication preferences.
Speaker: Benjamin Jost, CEO, TrustYou
Google has been one of the top hotel review sources over the past several years, along with Booking.com. Therefore, there is always a lot of buzz about hotel reviews on Google and what really drives…
Until recently, requesting and leaving a review was always done after the guest checks out of the hotel. The guest journey was made of clear and defined stages that ended once the guest left the…
Picking up the pieces after last year is quite similar to Frankenstein putting his monster together and screaming “It’s alive!”. Right now, it really is about the ‘(a)live’ experience. And, not to say that the…
