An interview with Mr. Hidetaka Yonemoto, Director of International Hotel Development, nine hours, Inc. nine hours Inc. operates 13 capsule hotels and 7 other hotel brands nationwide in Japan. The company had been planning to expand overseas before the pandemic, and although the project was temporarily suspended, it has now been resumed. Last year, the company also launched a new business line focused on sleep research, adding a new layer of value amidst the drastically changing demand for business and capsule hotels in the city center of Japan. In this edition of TY Top Interview, we interviewed Hidetaka Yonemoto, Director… read more »
The entire world is on standby. After unprecedented halts in travel and hospitality, the dim light at the end of the tunnel is getting a little brighter. For most of the hotel industry, this means a boost in motivation as businesses prepare to reopen. Many things will have to change in a post COVID-19 world and travelers themselves will be rather different than before - more cautious, more selective, and way less adventurous (well, at least for a while). This is why hoteliers need to focus their efforts on anticipating the upcoming needs and expectations of their future guests and… read more »
In the context of the coronavirus crisis, the health concerns, and the travel restrictions, destinations are suffering significant losses. While it’s not at all hard to get overwhelmed by the current situation and be tempted to sit back and just wait for it to end, what will eventually make the difference between the winning parties and the losing ones is what is done right now. For destinations, the struggle of winning back guests is taking place on multiple fronts: accommodations, restaurants, and activities. The mix of these three factors is what normally differentiates a destination experience from a simple hotel… read more »
Hotel guests have gone quiet. At the beginning of 2020, very few of us could have anticipated that the whole world would be on lockdown by the end of March. It all happened so quickly that it is hard to comprehend. While analyzing the crisis from a hotel guest review standpoint, we put together a time lapse video from out Travel Health Index to visualize the change in activity between 6 January 2020 and 6 April 2020 when guest review data slowed down to, almost, complete global inactivity. Timelapse: guest review lockdown indicator 06/01/20 - 06/04/20 We update our Travel… read more »
As everything we thought we knew shifts to online while COVID-19 spreads around the globe, your hotel guests need you to keep showing up, serve and lead. Everyone is trying to make sense of the world and over the next couple of weeks or months, we will all need to get ready to trade in kindness. Guest messaging tools offer the perfect solution to stay in touch. While self-isolating at home, it’s comforting to hear from the people and places that we know and love. In fact, this is probably the biggest opportunity for online communications since the beginning of the… read more »
We’re quickly approaching the official wrap-up of 2019 and it’s been another exciting year in travel and hospitality. We are now one step closer to the future and those innovative technologies that we envisioned ever since The Jetsons aired on TV. Every year, we make it our mission to break down the most impactful and exciting technology trends that are rumored to steal the spotlight in the year to come. You can check out the previous versions, for 2018 and 2019, to see what the hype was all about back then. Now let’s get down to business and explore the… read more »
An increasing fraction of the travel sector, cultural tourism is defined by the search for rich experiences that go beyond beautiful views and adventurous activities. This type of travel has seen an uprising level of popularity in the last years. Globalization has opened up doors towards different and often exotic cultures that are waiting to be explored. The hospitality industry is striving to keep up with the increasing wave of cultural travelers, that pose some very particular features that separate them from regular travelers. As a hotel manager, it’s important to know the full extent of your guest demographics and… read more »
Week 27/2019 We have a brand new Weekly Roundup on our blog, so you know it’s Friday. If you want to catch up with the most important hospitality news of the week, but don't have much time on your hands, you’ve come to the right place. Make sure to follow our social media accounts, for even more updates: we have Facebook, Twitter, LinkedIn, and Instagram! Enjoy your weekend! Industry News Google And Amazons Disruption Of The Online Travel Industry Is Looking Inevitable: Google is already making an impact with its soup-to-nuts suite of planning and booking tools. Last year, Google… read more »
Week 26/2019 Friday means that it’s time for a new Weekly Roundup, so make yourself comfortable and let’s recap this week in hospitality and travel. We have summarized all the top news, stories, and everything new and interesting. Also, don’t forget to follow our social media accounts for even more updates: you can find us on Facebook, Twitter, LinkedIn, and Instagram. Have an amazing weekend! Industry News Expedia Group Rules Out Charging Commissions on Hotel Resort Fees: Just three weeks after Booking Holdings began charging hotels commissions on their resort fees, Expedia Group ruled out doing likewise but will begin… read more »
Week 25/2019 The TrustYou Weekly Roundup is all you need to wrap up another productive week in travel and hospitality. We have gathered and summarized the latest news and stories and have brand new insightful resources. Make sure not to miss out on the headlines below and don’t forget to follow our social media accounts, for even more updates: we are on Facebook, Twitter, LinkedIn, and Instagram! Until the next roundup, have a wonderful weekend! Industry News AccorBot Rolls out Across the Entire Pacific: Following the successful launch of “AccorBot”, Accor Australia’s integrated Facebook Chatbot, the group are delighted to… read more »
Week 24/2019 Once again, it’s time for a new Weekly Roundup on our blog and we’ve got all it takes for a quick recap. Interesting things have been happening this week in travel and hospitality, so make sure to take your weekly dose of information. Also, don’t forget to follow us on social media: Facebook, Twitter, LinkedIn, and Instagram. Until the next one, have a wonderful weekend! Industry News Best Western Doubles Down on Boutique Hotels: Our trusted client Best Western is a big believer in boutique hotels. The chain is requiring franchisees that want to do renovations to reopen… read more »
Week 23/2019 Our trusted Weekly Roundup marks the end of another productive week in hospitality and travel. We summarized the most important news and stories for you, so make sure not to miss out: we have everything worth knowing, from trends and technology. Also, don’t forget to follow our company’s social media accounts, to keep up with updates: you can find us on Facebook, Twitter, LinkedIn, and Instagram. Until next Friday, have a wonderful weekend! Industry News Accor Reaches 1100 Hotels in Asia Pacific: Our client Accor has opened its 1100th hotel in Asia Pacific, with the launch of the… read more »
