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Discover the Best of the UK & Ireland: Top Hotels and Destination Insights
Discover best practices and exclusive insights from UK & Ireland's Top Hotels and Destinations. Best 10 Hotels in London I Dublin I Edinburgh In today's fast-paced world, travelers constantly seek new and exciting destinations to…
Excellence in Hospitality: Hotel Morfeo Milan, Winner of the 2022 Cleanliness Award
Hotel Morfeo Milan: Winner of the 2022 Cleanliness Award and Incubator of Ideas and Excellence. We had the pleasure of interviewing two young rising stars of Italian hospitality: Adda Attanasio and Stefano Lucchini, representing Hotel…
5 Examples of Hotel Managers Responding to Reviews Like Stars
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars. It’s no longer a matter…
6 Reasons Why You Need an AI Response Generator to Reply to Guest Reviews
Here’s how an AI response generator for your guest reviews will help you save time & money while improving the guest experience. Why Responding to Guest Reviews is Important for Your Hotel Guest reviews have…
Tapping into the Value of Guest Reviews: The Key to Effective Destination Online Reputation Management
Discover how guest reviews will help your destination attract more travelers, improve quality standards, and enhance your online reputation. Feedback - A Powerful Tool in Attracting Travelers In the highly competitive travel industry, destination reputation…
What Your Guests Are Saying About Hotel Cleanliness
Is hotel cleanliness still a primary concern for travelers after three pandemic years? Here are a few strategies to help hoteliers keep cleanliness standards high. In May 2023, the World Health Organization declared that COVID-19…
How Net Promoter Score Can Drive Growth and Loyalty for Your Hotel
In the last years, staying ahead of the competition while providing an exceptional guest experience has become increasingly difficult. Here’s how the Net Promoter Score (NPS) can help your hotel create a virtuous cycle of…
Hospitality Hotspots: The Latest Middle East & North Africa Tourism Statistics [2022-2023]
The latest Middle East & North Africa tourism statistics from top-performing countries based on the latest third-party and TrustYou data [2022-2023] The Middle East and North Africa (MENA) travel industry benefited from one of the…
Online Reputation Management for Hotels: A Complete Guide
Your complete guide to online reputation management for hotels. Tips to improve the guest experience from pre-stay to post-stay. What is Online Reputation Management? Online Reputation Management refers to all the actions a brand takes…
"Ask the Guest" - Mandarin Oriental Milan’s Approach to Driving Continuous Improvement
An article by RES - Hospitality Business Developers In the hospitality industry these days, finding inspiration to innovate can be difficult. To get new ideas on how to improve or upgrade, involving your guests can be…
TrustYou Reveals Top Guest Review Sources in 2022
TrustYou looked at top guest review sources in 2022. Discover where the guests preferred to leave feedback globally, in EMEA, APAC, and the US. #1 The Year of Booking.com Booking.com was the go-to source most…
What Guest Reviews Reveal about DACH Hospitality in 2022? 5 Insights from Our Research
We analyzed more than 12 million guest reviews across Germany, Austria, and Switzerland - here’s what they tell us about DACH hospitality in 2022. #1 An Impressive Travel Recovery in 2022, above the EMEA Average …