Latest Posts
Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality?
Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and challenges. AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. Through…
How to Respond to Guest Reviews: A Hotelier's In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
Are These Three Hospitality Trends Raising More Questions Than Answers in 2024?
In this blog, we analyze three key hospitality trends for 2024 and look at the excitement, challenges, and fears that they may bring along the way. The end of the year brings an opportunity to…
Gardaland Resort: Memorable and Sustainable Experiences for Adventurers of All Ages
We had the pleasure of interviewing Elisa Gonzo, Senior Hotels Excellence Manager at Gardaland. Gardaland Resort is Italy's favorite destination for fun-related short stays. It has it all: an amusement park with world-class attractions, various…
Spain Hospitality Statistics: Key Insights and Trends [2022-2023]
In this blog, we will delve into key Spain hospitality statistics, by looking at guest feedback indicators and third-party data to offer a comprehensive overview of the sector's evolution in 2022 and 2023. Known for…
Travelers' Choice: The APAC Countries Highly Rated by Guests for Hotel Sustainability
Discover the APAC countries highly rated by guests for hotel sustainability, based on more than 56.9 million guest reviews. The Rise of Sustainable Tourism in APAC Over the last few years, sustainable tourism has gained…
FedeGroup: Excellence and Innovation in the F&B Sector
We are pleased to have had the opportunity to interview Mirko Sanna, Sales Director at FedeGroup. FedeGroup is a renowned company, not only in Italy but throughout Europe, in the hospitality F&B industry. The key…
5 Proven Strategies to Increase Your Hotel Review Score
Check these five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel's review score. Very few travelers will book an accommodation without looking at reviews…
Nordic Wonders: Top Hotels and Destination Insights
Discover best practices and exclusive insights from the top Nordic hotels and destinations. Top 10 hotels in Copenhagen I Stockholm I Oslo I Helsinki I Reykjavik [updated weekly] Embark on a journey through the enchanting…
Best Tourism Practices from Europe's Top 10 Sustainable Destinations [Rated by Guests]
Sustainable travel has become increasingly important in Europe, known for its rich cultural heritage and breathtaking landscapes, and at the forefront of promoting sustainable tourism. Travelers are now more conscious of their journeys' impact on…
DACH Hospitality Statistics 2023: Key Insights and Trends
The latest 2023 DACH hospitality statistics, including exclusive TrustYou and third-party data. [updated quarterly] TrustYou DACH Hospitality Statistics Q2 2023 #1 Review Volume Only 3% Below 2019 Q2 2023 DACH review volume reached 96.6% of the…
Most Common Guest Complaints and How to Handle Them
The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel's reputation. Most Common Hotel Guest Complaints and How to Handle Them Imagine a…