Latest Posts
Webinar Key Insights: From Digitalization to Sustainability
It’s undeniable that recent years have seen drastic changes in the hospitality industry. TrustYou’s Sirma Ivanova sat down with experts Max Starkov (NYU) and Lyublena Dimova (ETC) a few weeks ago to discuss these developments…
Rethinking Tourism: Putting People and Planet at the Core of Sustainable Development
Each year, September 27th marks World Tourism Day. It’s a symbolic way of celebrating achievements, transforming challenges into opportunities, and shaping the future of leisure travel. According to UNWTO, this year’s celebration focuses on rethinking…
Prioritizing our Planet: Make a Difference with these 4 Sustainable Hotel Practices
After being put on the back burner for a bit, sustainability is back on the travelers’ agenda. Read our suggestions on how to make sustainable hotel practices a priority. A hot topic even before the…
[Exclusive Interview] How Hospitality Helps Advance Sleep Research
An interview with Mr. Hidetaka Yonemoto, Director of International Hotel Development, nine hours, Inc. nine hours Inc. operates 13 capsule hotels and 7 other hotel brands nationwide in Japan. The company had been planning to…
Building a Pet-Friendly Experience: 4 Key Things We Learned from Guest Reviews
More pet owners are looking for ways to share their traveling experience with their furry friends. What do guests like or dislike when staying at a pet-friendly hotel? Explore our selection of guest reviews. A…
4 Ways to Handle the Funniest and Quirkiest Guest Reviews
Not sure how to handle funny or quirky guest reviews? Read this article to get 4 best ways to reply to feedback that stands out from the crowd. Every hotel has experienced at least one…
How Does Airport Chaos Affect Hotels and OTAs?
Long queues, delays, and airport cancellations made headlines this summer. How did airport chaos impact travel intent and bookings? A global perspective for hoteliers and travel agents. There’s always a feeling of anticipation when…
Trentino Marketing - a Dynamic Team Offering Experiences and Emotions
An interview by RES - Hospitality Business Developers Alessandro Angelini, Digital Technology Manager, and Platform Specialist at Trentino Marketing shares with us the secrets of Italy's best DMO. R: Hi Alessandro. To begin with, tell…
How to Respond to Guest Reviews: A Hotelier's In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
TrustYou’s Engineering Career Path
At TrustYou we believe in continuous growth and transparency and two years ago, as a part of a natural evolution of our organization, we decided to formalize a career path with the following benefits in…
The Data You Store Can Break Your Guest Experience: Here’s a Quick Guide on How to Keep Information Safe
By making your data a priority, you are putting integrity, transparency, and trust at the core of your organization and guest experience. Here's a quick guide on data privacy and information security for the hospitality industry…
Navigating the State of Travel and Hospitality at the Beginning of 2022: Key Findings from Our Webinar
Vanessa Martinez Product Marketing Manager Catalina Brinza Digital Marketing Manager As the world continues to reopen at a rapid pace, staying up to date with the latest travel trends is imperative for long-term success. In…