Latest Posts

Hospitality in 2022 lacks emotion: here are 7 ways t...

Lize De Kock // January 20, 2022

While face-to-face interaction and visible emotion have been somewhat eroded within the current pandemic regulations, personalized service is still everything in making travelers feel at ease around the globe. Hospitality is all about emotion. No…

TrustYou Annual Charity Auction: How We Transitioned...

Lindsey Küster // December 6, 2021

Seven years ago during a company-wide event, we had a conversation about values. One value that became apparent for employees working at TrustYou was to give back to their communities through volunteering and fundraising. Many…

Travel in 2022 - Meeting the demands of a new era

Katharina Heitmann // December 3, 2021

“The core of man’s spirit comes from new experiences”- Christopher McCandless, Into the Wild - If the pandemic has shown us one thing, it is that travel has changed but it is everlasting. However, the…

From Individual Teams to Competitive Engineering Org...

Jacek Mech // November 11, 2021

TrustYou is the largest feedback platform in the world. We analyze hundreds of millions of hotel reviews, we do it for more than half a million hotels, and we have tens of thousands of hotels using…

Why hotel quality should be right next to price as a...

Lize De Kock // October 25, 2021

Revenue management is in firm focus for hoteliers as the travel industry starts to recover in many regions. Yet, if quality measurements are not given the same priority over the pandemic recovery period, it could…

Winning back tourists: the #1 power tip to rebuild y...

Lize De Kock // October 20, 2021

Reputation management comes with many challenges and opportunities for destinations. Now that travel is once again picking up in many regions, it is important to have real tourist insights to better assess current trends in…

TrustYou Top Interview: Quality is at the Core of th...

Beatrice Odelli // October 6, 2021

Gruppo UNA is the biggest Italian hotel chain. With almost 30 hotels all around the country they provide solutions both for business and leisure. As part of our TrustYou reseller business development team in Italy,…

How TrustYou Hotels are "Cleaning Up" vs. Their Comp...

Michael Steinberg // September 29, 2021

Welcome to the last post in our 3-part series about the importance of cleanliness in hotels. Catch up on part 1 and part 2 of the series. In our last post, we ended with the…

A Clean Sweep: Cleanliness is Negatively Impacting H...

Michael Steinberg // September 21, 2021

In my last post, we shared data from TrustYou’s database that indicated 1 in 4 guest reviews over the past 18 months mention “cleanliness” - a huge lift compared to other keywords related to public…

Keep it Clean: The Increasing Importance of Hotel Cl...

Michael Steinberg // September 17, 2021

There is little doubt that topics like safety, public health, hygiene, and cleanliness have been on everyone’s minds since the beginning of the pandemic. The hospitality industry is no exception to this trend, as we…

The Contactless Guest Journey - How to Inspire a Pos...

Laura Badiu // September 1, 2021

When it comes to the guest experience, we have long ceased to refer to a single time and place - it’s called a journey for a reason. The overall experience, which goes to impact the…

Why Guest Reviews Are the Key to Restarting Your Hot...

Laura Badiu // August 25, 2021

Reopening your hotel’s doors in 2021 can feel like a full-on rebranding. Old strategies, offerings, and successes are no longer accurate enough for the pandemic traveler - they need to know exactly what they’re in…