Latest Posts

The Latest Global Hospitality Statistics

Catalina Brinza // March 26, 2024

Check the latest global hospitality statistics for 2023, including review volume evolution, impact scores, and defining trends shaping the travel industry [Q1-Q4 data]. Get a full 2023 overview on key guest feedback indicators by exploring…

CampusX: Connection, Growth and Innovation

Beatrice Odelli // February 22, 2024

An interview with Gianluca Guarino, Revenue Manager at CampusX (CX). Founded in 2011, the company aims to revolutionize the student campus offer in Italy, following the most evolved Scandinavian and Anglo-Saxon models and re-thinking them…

Taylor Swift is Coming - Is Your Hotel Ready for It?

Kelly Johnson // February 12, 2024

Are you ready to dazzle your Taylor Swift fans with a fantastic experience at your hotel? As we approach her much-expected concerts in Australia and Singapore, hotels must prepare for the surge in demand, deliver…

The Secret Behind an Unforgettable Experience: Embracing Customer-First Technology in Hospitality and Tourism

Catalina Brinza // February 8, 2024

The hospitality and tourism industry, with its evolving landscape, must strike a balance between embracing technology, fostering innovation, and creating unforgettable experiences for visitors. In this blog post, we will explore how the industry needs…

The Changing Landscape of Hospitality in 2024: Embracing Authentic Experiences and Customer Feedback to Drive Innovation and Brand Evolution 

Martina Schloemp // January 22, 2024

During our popular TrustYou User Meet-up, we met with professionals from the hospitality industry and discussed how customer feedback drives innovation and business performance.  We asked a few experts at the meeting to share their…

Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry

Catalina Brinza // January 18, 2024

Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors.   Revenue management…

Hospitality Hotspots: The Latest Middle East & North Africa Tourism Statistics [2022-2023]

Catalina Brinza // January 11, 2024

The latest Middle East & North Africa (MENA) tourism statistics from top-performing countries based on the latest third-party and TrustYou data [2022-2023] Latest update: January 2024 MENA is a dynamic and diverse region with much…

Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality?

Catalina Brinza // January 4, 2024

Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and challenges. AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. Through…

How to Respond to Guest Reviews: A Hotelier's In-Depth Guide

Catalina Brinza // December 21, 2023

Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…

Are These Three Hospitality Trends Raising More Questions Than Answers in 2024?

Catalina Brinza // December 12, 2023

In this blog, we analyze three key hospitality trends for 2024 and look at the excitement, challenges, and fears that they may bring along the way.  The end of the year brings an opportunity to…

Gardaland Resort: Memorable and Sustainable Experiences for Adventurers of All Ages

Beatrice Odelli // December 7, 2023

We had the pleasure of interviewing Elisa Gonzo, Senior Hotels Excellence Manager at Gardaland. Gardaland Resort is Italy's favorite destination for fun-related short stays. It has it all: an amusement park with world-class attractions, various…

DACH Hospitality Statistics 2023: Key Insights and Trends

Catalina Brinza // December 4, 2023

The latest 2023 DACH hospitality statistics, including exclusive TrustYou and third-party data.   TrustYou DACH Hospitality Statistics Q3 2023 #1 Review Volume Just 2% Shy Behind 2019 Numbers Q3 2023 DACH review volume reached 98% of…