Technology
APIs and how to use them to increase bookings
Property management, customer relationship management, revenue management, reputation management, bookings management...software. These different kinds of software solutions all help hotels to guarantee a flawless booking experience, a pleasant on-site stay, and a positive online rating.…
Are Chatbots the Key to Guest Satisfaction?
If you ever had to call customer support, regardless of the specialty, you are familiar with the generic robot voice and elevator music at the beginning of the call. “Thank you for calling X. For…
5 Things Every Hotel Website Should Feature for a Better UX
Designing a hotel website is like preparing for a first date – you don’t get a second chance to make an impression. While us ladies may take hours to get ready for a date (the…
2 Questions You Should Ask Before Adding Amazon Echo to Your Hotel Room
"Amazon will increasingly subsidize Echo by bundling content (think music, video) with the device,” Forrester Principal Analyst Thomas Husson told Yahoo Finance. "They can afford this since this is not core to their business model: the…
How to Use Reputation Management to Influence Hotel CapEx
Introduction to Hotel CapEx Hotels have a lot of options when it comes to allocating capital expenditure, or CapEx, budgets each year. Without proper data and research, it’s nearly impossible to choose the most…
Hotelier Q&A: The Hotel Tech Stack And the Best Hotel Tech Investments
A lot can change in just a few years – especially in the hospitality industry. For today's hotelier, creating and maintaining a hotel tech stack is a constant challenge. David Tuza began his career in…
Can Hotel Apps Build Instant Brand Loyalty?
If there’s one word we’re all concerned about in the hospitality industry, it’s brand loyalty – and how to get more of it from our guests. We roll out the red carpet (figuratively and sometimes…
Part 4 of the Hotel Mobile Technology Series: Harnessing Post-Stay Feedback and Reviews from Mobile Users
Mobile devices make instant gratification possible. Travelers can immediately snap a photo on their cell phone during a trip and email it to family or upload it to Facebook. In fact, over half of U.S.…
What’s in Your Hotel Technology Stack? (And Why Your Stack Matters)
What’s your stack look like? No, that isn’t a pick-up line – it’s technology lingo to describe what software and programs a hotel uses in their day-to-day operations. It’s a term I’ve only recently seen…
Part 2 of the Hotel Mobile Technology Series: Why Your Hotel Should Be Prepared for Mobile Bookings
Mobile devices are a powerful tool for travelers, providing access to information and sales. Travel research on mobile devices continues to grow. This year will be the first time mobile bookings are higher than desktop…
Part 2 of the Hotel Mobile Technology Series: Why Your Hotel Should Be Prepared for Mobile Bookings
Mobile devices are a powerful tool for travelers, providing access to information and sales. Travel research on mobile devices continues to grow. This year will be the first time mobile bookings are higher than desktop…
Part 1 of the Hotel Mobile Technology Series: Improve Conversions and Capture Attention with Mobile Users
Welcome to part one of our four part blog series on hotel mobile technology! Over the next two weeks, we will discuss how to use hotel mobile technology to positively impact the entire guest experience. Part…