| Grounds | - + Excellent fitness center ( 35 )
- + Fitness center was nice ( 33 )
- + Health club was very clean ( 4 )
- + public areas are clean ( 3 )
- + love spa ( 3 )
- - The gym was closed ( 3 )
- - The fitness center was out of order ( 3 )
- - The indoor pool was closed ( 3 )
- - gym/fitness center was disappointing ( 3 )
- - worst gym ( 3 )
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| Audience | - + about this hotel and would recommend to anyone ( 29 )
- + Fantastic, I would recommend this hotel to anyone ( 14 )
- + Excellent hotel for business travelers ( 9 )
- + is a fine hotel for business travelers ( 6 )
- + I would recommend it to family ( 4 )
- - not well for couples ( 3 )
- - It was very inappropriate for our children ( 3 )
- - Not really meant for a family ( 3 )
- - no activities for children ( 3 )
- - will not be recommending this hotel to anyone ( 2 )
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| Ambience | - + ambiance is beautiful ( 37 )
- + Breakfast experience very good ( 18 )
- + also comfortable a little worn feeling ( 11 )
- + experience was much ( 3 )
- + hip music ( 3 )
- - good quality but no character ( 11 )
- - feeling at bit tired ( 3 )
- - not provide a comfortable feeling ( 3 )
- - rather bad music ( 3 )
- - hectic atmosphere ( 3 )
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| Internet | - + free internet ( 52 )
- + fast wi-fi ( 38 )
- + In room internet ( 15 )
- + an internet cafe as well ( 5 )
- + phone works ( 3 )
- - No free internet ( 57 )
- - Internet in room is not free ( 10 )
- - Internet was of poor quality ( 10 )
- - could have had complimentary web access ( 8 )
- - Internet is charged ( 8 )
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| Building | - + amazing lobby ( 492 )
- + elevators quiet ( 187 )
- + dark imposing lobby ( 153 )
- + appearance great ( 68 )
- + attractive lobby ( 64 )
- - Elevators are slow ( 20 )
- - bar very pricey ( 17 )
- - Corridors a bit drab ( 17 )
- - foyer and lobby area but pretty shabby ( 9 )
- - an elevator was a problem ( 8 )
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| Service | - + clean and friendly staff ( 700 )
- + 5 star service ( 684 )
- + always tip the staff ( 437 )
- + decent service ( 220 )
- + Check in and check out was quick ( 164 )
- - expensive room service ( 52 )
- - crew so rude ( 42 )
- - poor service ( 36 )
- - not helpful staff ( 33 )
- - Hotel staff was very brusque not very friendly or warm ( 26 )
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| Drinks | - + good coffee ( 17 )
- + best coffee ( 16 )
- + for free coffee ( 13 )
- + Manhattan affords excellent ( 9 )
- + coffee was complimentary ( 6 )
- - lack of coffee ( 8 )
- - drink in the hotel as it was expensive ( 7 )
- - coffee and juice not including ( 6 )
- - no complimentary tea or coffee ( 4 )
- - coffee at the hotel was way too expensive ( 4 )
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| Hotel | - + Absolutely great hotel ( 1574 )
- + a bit overpriced but good quality ( 830 )
- + . A tip - ( 498 )
- + amazing price ( 171 )
- + clean, and good priced hotel ( 124 )
- - extortionate prices ( 109 )
- - cannot recommend it ( 89 )
- - a hotel which was overpriced and overrated ( 47 )
- - All in all, the hotel is fine, but not worth ( 45 )
- - horrible hotel ( 42 )
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| Food+Drink | - + also really lovely restaurants ( 121 )
- + a lot of decent places to eat ( 91 )
- + a breakfast, which was an amazing ( 36 )
- + a wide variety of restaurants ( 23 )
- + comfort diner and the food ( 23 )
- - And food in the hotel restaurant is pricey ( 97 )
- - breakfast at the hotel as it was expensive ( 29 )
- - can't get a really good meal ( 11 )
- - cold food ( 11 )
- - dirty glasses ( 10 )
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| Location | - + a lot of great locations ( 2836 )
- + Although well located ( 548 )
- + but convenient location ( 459 )
- + all midtown locations ( 408 )
- + a hotel in great location ( 164 )
- - Expensive parking ( 58 )
- - excessive parking ( 12 )
- - location but lacked ( 11 )
- - bad place ( 10 )
- - area around the hotel is not the best ( 8 )
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| Room | - + a queen room which was big ( 1007 )
- + but clean and modern room ( 671 )
- + Bed and bedding were very comfortable ( 591 )
- + a king room which was nice ( 573 )
- + awesome room ( 409 )
- - a room that was very small and cramped ( 308 )
- - a bathroom that was way too small ( 211 )
- - absolutely the smallest bathroom ( 131 )
- - door noisy ( 126 )
- - a suite that was tiny and dark ( 96 )
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| Beach | |