| Grounds | |
| Audience | - + convenient for family ( 1 )
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| Ambience | - + a good atmosphere ( 1 )
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| Internet | - - and very expensive internet connection ( 1 )
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| Building | - + the facilites extremely good and very good value for money ( 3 )
- + the facilities in the room were brilliant ( 2 )
- + A nice bar ( 1 )
- + a new building ( 1 )
- + lifts was great ( 1 )
- - Very expensive bar ( 1 )
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| Service | - + Staff were generally helpful ( 11 )
- + and very friendly staff ( 6 )
- + any good service ( 5 )
- + and pleasant and efficient staff ( 4 )
- + amenities were very good ( 2 )
- - The service in the bar was very slow ( 1 )
- - no problem with staff enjoyed ( 1 )
- - service absolutely lousy ( 1 )
- - Distinct lack of customer service ( 1 )
- - Service slow ( 1 )
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| Drinks | - + given free drinks ( 1 )
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| Hotel | - + and very nice place to stay ( 9 )
- + everything was fresh ( 5 )
- + , convenient . ( 3 )
- + a modern hotel ( 3 )
- + hotel is clean and well presented ( 3 )
- - the hotel pricing expensive ( 2 )
- - I will not be staying there again ( 1 )
- - the hotel was expensive ( 1 )
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| Food+Drink | - + breakfast excellent ( 6 )
- + and good breakfast ( 5 )
- + Breakfast excellent with good choices from ( 1 )
- + a nice resturant ( 1 )
- + , warm food ( 1 )
- - eggs undercooked ( 1 )
- - egg was bland ( 1 )
- - breakfast but not stellar ( 1 )
- - Breakfast was a disaster ( 1 )
- - The food in the bar was very poor quality and cold ( 1 )
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| Location | - + and great position ( 10 )
- + a good location for the Barbican ( 8 )
- + , good central location ( 7 )
- + Location of the hotel is very close to the town centre ( 5 )
- + its own parking ( 3 )
- - . Lack of parking ( 5 )
- - Car parking is expensive ( 4 )
- - , Poor parking ( 2 )
- - hotel did not seem to be immediately ( 1 )
- - parking not ideal but local ( 1 )
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| Room | - + and tidy room ( 18 )
- + . Comfortable room ( 9 )
- + . Nice decor ( 8 )
- + a big room ( 5 )
- + in the room which was clean and quiet ( 3 )
- - the curtains closed ( 3 )
- - The room was very small ( 2 )
- - Beds in the room were too firm and very uncomfortable ( 2 )
- - the bathroom was dirty ( 1 )
- - room not cleaned ( 1 )
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