| Grounds | - + A good swimming pool ( 7 )
- + , excellent swimming pool ( 5 )
- + public areas were very good ( 2 )
- + spa are great ( 2 )
- + Pool was relaxing ( 1 )
- - jacuzzi not working ( 2 )
- - spa was closed ( 2 )
- - steam room broken ( 2 )
- - the steam room very dated ( 1 )
- - jacuzzi broken ( 1 )
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| Audience | |
| Ambience | - + . Good atmosphere ( 3 )
- + ,fab atmosphere ( 1 )
- - It was a strange feeling ( 2 )
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| Internet | - + expected free internet access ( 2 )
- - . No internet in the room ( 2 )
- - internet connection is expensive ( 1 )
- - telephone not working ( 1 )
- - had no working phone ( 1 )
- - phone failed ( 1 )
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| Building | - + facilities good ( 12 )
- + ,excellent facilities ( 11 )
- + bar good ( 5 )
- + reception area was very good ( 1 )
- + . Good reasonably priced bar ( 1 )
- - bar quite expensive ( 6 )
- - facilities need updating ( 2 )
- - The bar area was overcrowded ( 1 )
- - to noisy elevators ( 1 )
- - bar poor ( 1 )
|
| Service | - + and courteous staff ( 55 )
- + and friendly and efficient staff ( 45 )
- + . Good service ( 13 )
- + . Great staff ( 13 )
- + Reception staff were friendly and welcoming ( 6 )
- - . poor service ( 3 )
- - service in bar area was very slow ( 3 )
- - , not enough staff ( 2 )
- - . Not enough staff on reception ( 2 )
- - . Lack of staff at check in/Check out ( 2 )
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| Drinks | - + room service - plentiful tea and coffee ( 1 )
- + Wine warm ( 1 )
- + value for money will a wide range of drinks ( 1 )
- + have liked a drinks ( 1 )
- + the wine well ( 1 )
- - drink at the hotel was very expensive ( 10 )
- - most expensive and unfortunately worst cup of tea ( 1 )
- - The wine was very poorly ( 1 )
- - Drinks in the bar are outrageously expensive ( 1 )
- - the coffee was cold ( 1 )
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| Hotel | - + All in all great ( 26 )
- + a nice B & B ( 15 )
- + , all great. ( 13 )
- + .Excellent value for your money ( 7 )
- + at budget hotels ( 6 )
- - already high prices ( 8 )
- - and poor quality ( 6 )
- - I will not be staying in a hilton again ( 5 )
- - a very overpriced hotel ( 3 )
- - hotel was very busy ( 2 )
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| Food+Drink | - + Breakfast buffet excellent ( 21 )
- + and excellent food ( 15 )
- + also very good food ( 15 )
- + Breakfast was excellent well ( 12 )
- + Breakfast food was plentiful but lukewarm ( 5 )
- - Dining very expensive ( 14 )
- - breakfast was cold ( 3 )
- - food very average ( 2 )
- - Breakfast was insufficient ( 2 )
- - cannelloni, which was luke warm and very salty ( 2 )
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| Location | - + An excellent location ( 29 )
- + and close proximity ( 13 )
- + hotel close to ( 7 )
- + a good location for the NEC ( 5 )
- + by free car park ( 4 )
- - Car parking was expensive ( 4 )
- - only real downside to the hotel ( 1 )
- - . The only problem with the hotel ( 1 )
- - the very noisy hotel ( 1 )
- - a strange place ( 1 )
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| Room | - + and quiet clean room ( 25 )
- + and comfortable room ( 22 )
- + a very nice room ( 18 )
- + and comfortable beds ( 13 )
- + delays I enjoyed the room ( 10 )
- - a single room but it was very small ( 13 )
- - of the smallest and most dated rooms ( 8 )
- - rooms very tired looking ( 6 )
- - bed was uncomfortable ( 5 )
- - a room that was unacceptable ( 5 )
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