| Grounds | - + park great ( 2 )
- + There was a wonderful gym ( 1 )
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| Audience | - + Great for a couple ( 1 )
- + was absolutely fabulous and would definitely recommend this hotel to anyone ( 1 )
- + ideal for business travellers ( 1 )
- + accommodating to families ( 1 )
- - pricy for families ( 1 )
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| Ambience | - + . Beautiful old world charm ( 1 )
- + with lots of character ( 1 )
- + have good atmosphere ( 1 )
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| Internet | - + Wi-Fi is free ( 1 )
- + Wi-Fi is available ( 1 )
- - but poor internet ( 2 )
- - Internet was not free ( 2 )
- - . No wireless internet ( 1 )
- - The ultra expensive WiFi ( 1 )
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| Building | - + a fancy establishment ( 8 )
- + , nice classical decoration ( 4 )
- + , great bar ( 2 )
- + a grand staircase ( 2 )
- + and splendid lobby ( 2 )
- - bar was a bit too expensive ( 2 )
- - the lounge area that is breathtaking as it is stained ( 1 )
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| Service | - + and outstanding service ( 16 )
- + , friendly staff ( 12 )
- + , courteous, and knowledgeable staff ( 12 )
- + check-out was excellent ( 5 )
- + , good service ( 5 )
- - Staff are rude ( 2 )
- - amenities almost non-existent ( 2 )
- - Concierge desk could have been more helpful ( 1 )
- - an services are very expensive ( 1 )
- - and outrageously expensive room services ( 1 )
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| Drinks | - + The exceptional coffee ( 1 )
- + Limited free coffee ( 1 )
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| Hotel | - + a beautiful hotel ( 37 )
- + Can't wait to return ( 15 )
- + a luxury hotel ( 10 )
- + a nice experience ( 5 )
- + not the hotel's fault ( 3 )
- - I would not recommend staying here ( 3 )
- - could stay in another hotel ( 1 )
- - I was not too happy with the hotel ( 1 )
- - at ridiculous prices ( 1 )
- - hotels seem to be overrated ( 1 )
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| Food+Drink | - + a first-rate Chinese restaurant ( 7 )
- + breakfast was excellent ( 6 )
- + A very good international breakfast ( 4 )
- + for fine dining ( 4 )
- + the beautiful glass ( 2 )
- - the food is good but way too expensive ( 3 )
- - it is stained glass ( 3 )
- - grand old Palace Hotel ( 1 )
- - The dinner at the restaurant was not very good ( 1 )
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| Location | - + a great central location ( 31 )
- + a good location ( 9 )
- + a beautiful city ( 4 )
- + . I would definately recommend this hotel ( 3 )
- + . Close to everything ( 3 )
- - shops which are very overpriced ( 1 )
- - location but a pity ( 1 )
- - Parking was very expensive ( 1 )
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| Room | - + friendly Great beds ( 10 )
- + . Good size room ( 8 )
- + 5 star hotel - comfortable beds ( 7 )
- + bath were outstanding ( 5 )
- + a comfortable room ( 5 )
- - The room was quite small ( 2 )
- - The AC did not work ( 2 )
- - a lousy room ( 2 )
- - room it was dingy run down ( 1 )
- - . Very expensive mini bar ( 1 )
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