Short Facts
- Collect all social media reviews and your guest surveys for all hotels in one tool
- Fully web-based dashboard for easy analysis of strengths & weaknesses
- Benchmark against competitors, peer groups and brands
- Respond & engage with customers for your whole hotel portfolio
- Integrate review data at your corporate hotel pages or facebook fan pages
What’s this tool about
There is no doubt that social media information like reviews, tweets and posts directly influence reputation, quality perception and ultimately revenues. 85% of all online users use this form of social data before making a purchase or buying decision. Those companies who are not aware of what is being said about their brands or properties and do not pro actively shape their reputation online will quickly loose guests against their competitors. But who can keep track and summarize of all this data in an easy to use analytics dashboard?
ReviewAnalyst Enterprise allows you to manage all social media reviews about your single hotels, about your regions, about your brands in one simple and intuitive web-based tool.
What are your benefits?
- Get the full picture of everything that is been said about your brands and hotels
- Get insights about the strengths and weaknesses of each single hotel and your brands
- Save time and money by automating your social media processes
- Outperform your direct competitors by benchmarking and improve quickly
- Be on top of your reputation and respond in time
How this tool helps you with … listening
TrustYou ReviewAnalyst Enterprise filters daily through millions of reviews posted on hundreds of review sites, travel forums, online communities, Facebook, Twitter, Foursquare, etc. From this clear, compact summary you can perceive and assess your business' current online reputation - for each hotel, your hotel portfolios and your brands.
Either upload your guest satisfaction data into our application or just start using our integrated (free) guest satisfaction survey tool. You can customize your questionnaire and analyze all the collected review data alongside the social web data in one application. For the first time you see all relevant data in one tool.
How this tool helps you with … understanding
The review analysis makes available for each category (room, service, location etc.) the frequency of positive, negative and neutral guest criticism. The graphic representation makes it simple to identify easily the weaknesses of your business represented on all different sources on the web. You can drill down to each single hotel or get the overview of your hotel portfolio separated in different regions or countries.
Drill down from your brand level into a detailed view of each single hotel of your brand. Discover instantaneously the impression your businesses have left on your guests. You will also learn which groups (singles, families, couples etc.) consider your business a personally relevant choice. We also give you the possibility to benchmark against your competing brands.
We know the needs of a global industry. Not only the guests come from different countries but also the hotels are located in different countries or continents. Therefore we perform our sentiment analysis in more than 12 languages (and growing), translate each review into your original language and have our user interface ready in 18 languages (growing as well). We call that "international-ready".
How this tool helps you with … convincing
Choose from different data integration options. Integrate review data such as the TrustYou Global Review Score ™ for each hotel, the full text reviews, your ratings on different sources or your key performance indicators on certain categories (e.g. like service, room, etc.) on your website. The integration is simply done via a widget code that you copy and paste on your website.
How can track the management responses for all my hotels? How can I make sure responses happen in time and are appropriate? How can I do this for all my hotels in my portfolio? TrustYou ReviewAnalyst Enterprise gives you the tools to be ahead of the game.
Our technology makes it possible to find tweets of people that are actively looking for a hotel on Twitter. We show you the relevant tweets for all cities and regions your hotels are located in. Engage with these potential new guests and convince them to book with you.
Manage your hotel”s or restaurant”s reputation online. It”s easy. Subscribe to TrustYou ReviewAnalyst Enterprise for individual locations.
If you have further questions, please feel free to contact us or join our next free webinar.