Responding-to-negative-reviews

How to Properly Reply to Negative Reviews

by September 27, 2017 3:01 pm Best practices

Dealing with negative guest reviews is not the best experience for hoteliers, but replying to them is definitely a must. With this best practice guide, you can learn the most effective ways of dealing with negative feedback and how you can turn it in your favor, in order to maintain your hotel's excellent online reputation.