EQH

How Elite Hospitality Group Is Using TrustYou Radar to Manage Its Reputation

by November 12, 2015 11:16 am Case studies

Online reviews are an important part of the travel planning experience; according to studies, 95% of travelers read reviews before making a booking decision. For hotels, this means that monitoring their online reputation and responding to reviews is incredibly important. In fact, nearly 80% of travelers say that seeing a management response makes them feel like the hotel really cares about its guests.

TrustYou Radar, a new, mobile-based app from TrustYou, gives hoteliers the possibility to analyze and react to reviews while on the go, analyze and track their performance against competitors and get a full overview of their hotel’s reputation on their mobile device.

In order to respond in a timely fashion and gain more guest feedback, Elite Hospitality Group recently started using TrustYou Radar, with promising first results.

Sarosh Aibara, Chief Operating Officer, Elite Hospitality Group:

"We were looking for an efficient, time saving solution to manage our guest feedback, so when we found out about the new TrustYou Radar app, we immediately gave it a try. Needless to say, TrustYou Radar was incredibly easy to use and saved us a lot of time when handling customer reviews, allowing us to stay alert and to respond instantaneously."