which attributes matter most

Consumer Research Identifies Which Attributes are Most Important to Travelers When Booking a Hotel

by July 1, 2015 7:39 am White papers

TrustYou, working in conjunction with Donna Quadri-Felitti, incoming Director of the School of Hospitality Management at Pennsylvania State University, developed a study to which hotel attributes have the biggest impact on travelers’ booking decisions. The study used heat-mapping technology to understand which attributes prompted hotel bookings in eight different travel contexts (business travel, family vacation, etc.).