The Value of Cross-Channel Communication Between Hotel Staff and Guests

by February 21, 2018 10:54 am Webinars

How Hotels Can Use Text and Voice Messaging to Increase Guest Satisfaction and Improve ROI   What is the future of communication in the hospitality industry? Today’s new technology is establishing improved channels of communication between a hotel and their guest before, during, and after their stay. The result is increased staff efficiency, more positive online reviews, and most importantly, higher ROI. Join TrustYou and Volara in this 30-min webinar to learn: How multi-channel communication methods benefit a hotel The value of cross-channel messaging through Voice and SMS How to create consistency across communication channels Use-cases for text and voice… read more »

Optimize the Booking Journey for Hotel Revenue Success

by November 30, 2017 6:51 pm Webinars

How Marketing and Revenue Management Work Together to Achieve Your Hotel's Booking Goals   It's no secret that hotel bookings are the key to more revenue. Find out how the pairing of guest feedback, marketing and revenue management tools can optimize the booking experience and help boost revenue from your direct channels, ensuring your hotel remains competitive in an OTA-dominant industry. Join TrustYou, Fuel Travel, and Rainmaker in this 1-hour webinar to learn:   Whether your direct marketing channel is helping or hurting you How to improve online visibility and search rankings with review content in order to drive direct… read more »

guest communication webinar

Spotlight On the Hotel Guest’s On-site Experience

by August 3, 2017 10:00 am Webinars

How your hotel communicates with guests has a direct effect on your guests' on-site experience. So how do hotels find the balance between maintaining the traditional standards of service while assimilating to the new ways of engagement that guests prefer? And how can technology help hotels find the right balance and ultimately garner the best possible rating and drive revenue? Learn more about on-site experience solutions with the executives from StayNTouch, TrustYou and Fuel Travel. You will learn: The preferred communication methods of today's guests How giving guests a choice in service empowers your staff and guests The correlation between messaging… read more »


Online Bookings Research: Understanding Traveler Behavior for Smarter Hotel Marketing

by May 9, 2017 4:00 pm Webinars

At the beginning of this year, the hotel industry became rich with new traveler research and insights. In three distinct traveler studies, we uncovered: the top sites where travelers search for and book hotels, what travelers see and click on when searching for hotels, and how travelers view and interact with hotel websites. In this 1-hour webinar, attendees will learn more about these traveler behaviors and discover ways to implement smarter hotel marketing as a result. The researchers at TrustYou, Fuel Travel, and Travel Tripper uncover: - Why Google presence is so important, and how to influence your hotel rankings - How… read more »


3 Essentials to Your Hotel Marketing Strategy

by February 1, 2017 1:00 pm Webinars

Your hotel’s bottom line is directly impacted by how guests experience your services and the unfiltered feedback they share across the internet. Having a plan to address these intricacies is fundamental to increasing your hotel revenue. In the webinar slides, learn how your current guest experience and service practices affect future revenues and how your property can implement a robust hotel management strategy to positively impact your bottom line and streamline the guest journey. Executives from StayNTouch, TrustYou, and Revcaster present: Why guest engagement, revenue management and guest reviews are fundamental to your hotel management strategy How offering guests a… read more »