guest communication webinar

Spotlight On the Hotel Guest’s On-site Experience

by August 3, 2017 10:00 am Webinars

How your hotel communicates with guests has a direct effect on your guests' on-site experience. So how do hotels find the balance between maintaining the traditional standards of service while assimilating to the new ways of engagement that guests prefer? And how can technology help hotels find the right balance and ultimately garner the best possible rating and drive revenue? Learn more about on-site experience solutions with the executives from StayNTouch, TrustYou and Fuel Travel. You will learn: The preferred communication methods of today's guests How giving guests a choice in service empowers your staff and guests The correlation between messaging… read more »


Online Bookings Research: Understanding Traveler Behavior for Smarter Hotel Marketing

by May 9, 2017 4:00 pm Webinars

At the beginning of this year, the hotel industry became rich with new traveler research and insights. In three distinct traveler studies, we uncovered: the top sites where travelers search for and book hotels, what travelers see and click on when searching for hotels, and how travelers view and interact with hotel websites. In this 1-hour webinar, attendees will learn more about these traveler behaviors and discover ways to implement smarter hotel marketing as a result. The researchers at TrustYou, Fuel Travel, and Travel Tripper uncover: - Why Google presence is so important, and how to influence your hotel rankings - How… read more »


3 Essentials to Your Hotel Marketing Strategy

by February 1, 2017 1:00 pm Webinars

Your hotel’s bottom line is directly impacted by how guests experience your services and the unfiltered feedback they share across the internet. Having a plan to address these intricacies is fundamental to increasing your hotel revenue. In the webinar slides, learn how your current guest experience and service practices affect future revenues and how your property can implement a robust hotel management strategy to positively impact your bottom line and streamline the guest journey. Executives from StayNTouch, TrustYou, and Revcaster present: Why guest engagement, revenue management and guest reviews are fundamental to your hotel management strategy How offering guests a… read more »