Études de cas

Frasers Hospitality Picture small

Frasers Hospitality Improves Operations and Overall Guest Experience with the TrustYou Platform

par janvier 4, 2018 1:17 Études de cas

Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, is a global hospitality operator offering serviced, hotel residences and boutique lifestyle hotels across the globe. Frasers Hospitality started to use TrustYou’s full guest feedback platform in 2015, including its analytics and survey features in order to manage, monitor and collect guest reviews for all properties worldwide. Since the start of the collaboration, Frasers has seen remarkable improvements in the area of post-stay surveys, the number of reviews, different category scores, response rates and other with the goal to increase the overall guest experiences and level of guest satisfaction. Key improvements:… Lire plus »


Jollyticket improves searching process through Meta-Review and widget integration

par septembre 12, 2017 11:20 Études de cas

The Italian-based travel portal Jollyticket integrated TrustYou’s Meta-Reviews and widgets on its website in December 2015. By collaborating with TrustYou and making use of the Meta-Review and the TrustScore, Jollyticket now offers travelers a quick and useful insight into a hotel’s online reputation. This leads to a faster and easier searching process, enabling Jollyticket to observe a higher interaction and involvement rate among their users. Read the full story of successful Meta-Review and widget integrations on Jollyticket and all resulting additional values for the travel portal here:      

Herods Boutique Eilat_900x350

Fattal Hotels Increases Revenues and Direct Bookings Through TrustYou Partnership

par août 24, 2017 1:47 Études de cas

TrustYou has powered significant online reputation improvements and positively affected the bottom line for Fattal Hotels, Israel’s largest hospitality organization. Since 2014, the hotels have achieved remarkable results using TrustYou. Key areas of improvement are: The Overall Score increased from 80 to 84 Response Rate increased from 20% to 87% Reaching certain threshold of reputation scores and boosting visibility in booking sites, resulting in an increase of up to 100% in revenue and close to 1% increase in conversion rates. The average increase has been 40% in the past two years. Download the full story here:


Corrélation entre les sondages post-séjour et les taux de recommandation accrus

par août 21, 2017 11:55 Études de cas

Dans une nouvelle étude menée sur 8 000 hôtels utilisant la plateforme d’avis clients TrustYou, nos recherches ont mis en évidence une relation positive entre les hôtels envoyant des sondages de satisfaction à leurs clients et la volonté de ceux-ci à recommander la propriété. Les hôtels qui ont intégré des sondages de satisfaction dans l'expérience de leur clientèle étaient susceptibles d'enregistrer une augmentation de 2,5% de leurs notes moyennes. Ceci a un impact positif direct sur la note globale et la réputation en ligne, puisque les sondages TrustYou sont devenus la source d'avis principale pour les utilisateurs de la plateforme… Lire plus »


Destination Zermatt-Matterhorn sees 7% increase of conversion rate with Meta-Review integration

par août 8, 2017 11:57 Études de cas

The Swiss destination Zermatt-Matterhorn uses TrustYou’s guest feedback platform since 2012 to collect and analyze guest reviews to improve the service quality and offer as well as the overall guest experience. The use of TrustYou’s Meta-Review adds value to the accommodation offer on the destination website and helps to increase the conversion rate. Key Improvements: Share of positive reviews increased from 93.87% in 2013 to 95.35% in the first 6 months of 2016. Since integrating the Meta-Review and TrustScore on the website in 2013, conversion rate increased by 7%.   Download the full story here:  

elite 2

Elite Hospitality Group Improves Operations and Scores with TrustYou’s Guest Feedback Platform

par juillet 17, 2017 8:39 Études de cas

The Elite Hospitality Group is located in the Kingdom of Bahrain, and currently operates four All Suites Hotels and three Luxury Residences. The hotel group began using TrustYou's guest feedback platform in 2014 and since then, has put a guest feedback management plan in place to better understand its guests and consistently improve its operations. With extensive guest feedback to act on at its fingertips, the hotel chain was able to detect various areas for improvement and effectively enhance their guest experience. Key areas of improvement include: 878% boost in the number of Google reviews 60% increase in response rate across all… Lire plus »


Client Success Story: H’Otello

par avril 26, 2017 8:59 Études de cas

Our client H'Otello has been using TrustYou's guest feedback platform since 2013 to enhance the guest experience and to collect and analyze reviews. They have seen great improvements in their scores, recommendation rates and direct bookings. See for yourselves:


ASKA Hotels Case Study Outlines Impressive Improvements of Overall Score and Scores for Categories

par octobre 25, 2016 12:49 Études de cas

The ASKA Hotel Group (www.askalararesortspa.com) is located in Antalya, Turkey, currently operating 3 all-inclusive, luxury hotels. ASKA Hotels started using the TrustYou guest feedback platform in 2014 and benefits from deep guest insights, improved scores and detailed competitor analysis. Key areas of improvement include: The Overall Score increased by 9% from 85 (2013) to 92 (2015) in only 2 years. Response Rate increased from 30% (2014) to 89% (June 2016). In 2015, 96% of all guest reviews were positive. Due to continuous improvements based on guest feedback, sentiment scores increased across all categories in 2015 compared to 2014.  Download the full case… Lire plus »


Petit Palace Hotels Case Study Shows Remarkable Increase in Response Rate and Score

par août 3, 2016 3:45 Études de cas

Petit Palace Hotels was founded in 2001 and currently operates 31 hotels in Madrid, Barcelona, Bilbao, Valencia, Sevilla, and Málaga. Petit Palace began utilizing TrustYou’s guest feedback platform in 2013 and has since achieved remarkable results and important quality improvements for their hotels.  Some of the key areas of improvements are: The Overall Score increased from 78 (2013) to 84 (July 2016). Response Rate increased from 28% (2013) to 95% (July 2016). Within two years of using TrustYou Stars, hotel surveys became the most important feedback source accounting for 44%. 1,849 reviews pushed to Google within 6 months using TrustYou Stars with… Lire plus »


How Elite Hospitality Group Is Using TrustYou Radar to Manage Its Reputation

par novembre 12, 2015 11:16 Études de cas

Online reviews are an important part of the travel planning experience; according to studies, 95% of travelers read reviews before making a booking decision. For hotels, this means that monitoring their online reputation and responding to reviews is incredibly important. In fact, nearly 80% of travelers say that seeing a management response makes them feel like the hotel really cares about its guests. TrustYou Radar, a new, mobile-based app from TrustYou, gives hoteliers the possibility to analyze and react to reviews while on the go, analyze and track their performance against competitors and get a full overview of their hotel’s… Lire plus »